Passenger Service Agents

OACIS Pty Ltd; Sydney; On-site; AUD 32,000 - 40,000; Full time

Job summary

OACIS Pty Ltd is hiring in Sydney for airport passenger support roles. You will greet passengers, provide guidance, and assist passengers requiring wheelchair support, contributing to a calm, efficient airport experience.

Candidates should have customer service experience in aviation, hospitality, or events, be fluent in English, and able to work the early morning shift starting at 3.45am. A valid car is advantageous for commuting to shifts.

Qualifications

• Customer service experience in aviation, hospitality, tourism, or events is a plus.
• Ability to communicate clearly and remain helpful in busy environments.
• Reliable and punctual with a flexible attitude.

Responsibilities

• Meet & greet passengers as VIPs and guide them.
• Provide wayfinding, problem‑solving, and wheel chair assistance with care.
• Keep queues moving and reduce passenger stress.
• Assist with ad‑hoc tasks to ensure a seamless airport experience.

Skills

Customer service

Fluent English

Reliability

Communication

Job description

When: Starting ASAP - Rotating Roster - 25-38 hours per week

We’re the team that turns airport chaos into calm, queues into smiles, and “where the heck do I go?” into “right this way.” We work across Australia, New Zealand, Europe and the Middle East, partnering with airports, airlines, and tourism operators to make travel freedom, flexibility, and fun.

Why You’ll Love This Ride

• Global Vibes, Local Base – Work in the heartbeat of Sydney Airport, where every shift feels like a mini world tour.
• Easy access - whether you are from north, south, east or west, Sydney Airport is closer than you think.
• Level Up – Training, cross‑skilling, and real career pathways (we love promoting from within).
• Ongoing skills development - in service, safety and operations
• Innovation in Action – We’re not stuck in “how it’s always been done.”
• Values That Matter – Safety, integrity, teamwork, and customer obsession aren’t just posters on the wall — they’re how we roll.
• Love flexibility? - Skip the 9-5 grind. At the airport, no two days (or shifts) are ever the same. Enjoy flexibility and more time for yourself
• Love chatting to people - Keep spreading those smiles, the world can always use more kindness and happy conversations

Your Mission (Should You Choose to Accept It)

• Meet & greet passengers like they’re VIPs (because they are).
• Be the human GPS — wayfinding, guiding, and problem‑solving on the fly
• Provide wheelchair assistance with care, dignity, and a smile
• Keep queues moving and stress levels low.
• Jump into ad‑hoc tasks to keep the airport experience seamless.
• YOU MUST be able to work early mornings - the first shift of the day starts at 3.45am

What You Bring to the Crew

• Customer service experience (aviation, hospitality, tourism, or events a plus)
• Reliability, presentation, and a “let’s make it happen” attitude
• Physical fitness to handle luggage up to 32kg (for baggage handling shifts)
• A knack for making people feel at ease
• Fluent English and confident communication
• A reliable car is ESSENTIAL - Without this you will not be able o get to work for early morning shifts, there is no public transport
• Bring your best energy, spread a little happiness,and remember that a smile can brighten someone’s day

The OACIS Difference

We’re not just filling shifts — we’re building a crew that’s proud to wear the badge. You’ll get:

• Structured onboarding so you hit the ground running
• Ongoing skills development in customer service, safety, and operations
• Cross‑training to keep things fresh and varied
• Pathways to leadership for those who want to climb
• A team culture that’s supportive, inclusive, and actually fun

Ready for Take‑Off?

If you’ve got the energy, empathy, and edge to thrive in one of Australia’s most dynamic workplaces, we want you on board.

At OACIS we embrace diversity, inclusion, and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn’t just the right thing to do, it’s also the smart thing to do.

We’re shortlisting and interviewing as we go — so don’t taxi too long on the runway.

Must have permanent residency or an unrestricted working visa to apply for these roles, we cannot take anyone on student visas or working holiday visas.