Parts Interpreter | Mazda Blacktown - Experienced OR Apprentice

West End Motor Group; Blacktown; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Generous monthly bonus

Job summary

West End Parts in Blacktown is seeking a Parts Interpreter to handle quotes and orders, using Mazda Isuzu Ute and GWM Haval parts catalogs. You will manage quotations and orders via the Pentana system, while monitoring stock and coordinating deliveries.

Ideal candidates have experience as a Parts Interpreter, strong communication skills, and a working knowledge of Mazda catalogs and dealer management systems. A commitment to safe working practices and customer service excellence is expected.

Qualifications

• Previous experience as a Parts Interpreter preferred.
• Sound knowledge of mechanical and body components for motor vehicles.
• Strong problem-solving abilities and effective communication skills.
• Familiarity with Mazda catalogues and Pentana/ERA dealer management systems is advantageous.
• Previous experience in body/smash parts sales is beneficial.

Responsibilities

• Respond promptly to customer enquiries for quotes and orders.
• Utilise Electronic Parts Catalogues to interpret Mazda, Isuzu Ute, and GWM Haval parts.
• Efficiently process quotations and orders using the Pentana system.
• Monitor stock availability and coordinate delivery schedules.
• Follow up on quotations to secure orders and provide updates to customers.
• Identify additional parts requirements and upsell where applicable.

Skills

Parts interpretation

Customer service

Communication skills

Problem solving

Tools

Mazda catalogues

Pentana

ERA

Job description

Parts Interpreter | Mazda Blacktown - Experienced OR Apprentice

Join Australia's Leading Supplier of Mazda Parts - Exciting Opportunity in Blacktown!

Are you passionate about the automotive industry? West End Parts invites you to join our dedicated team at our state-of-the-art Warehouse Facility in Blacktown. As Australia's top supplier of Mazda Parts, and with a growing presence in Isuzu Ute and GWM Haval brands, we're seeking a skilled Parts Interpreter to join our team.

Why Choose West End Parts?

At West End Parts, excellence is not just a goal; it's our legacy. With decades of experience, we are a trusted dealership known for delivering exceptional service and quality parts. Join us on our journey of growth and innovation, where you'll be an integral part of our professional team.

Position Overview:

As a Parts Interpreter, you will be at the forefront of customer service, handling quote and order requests via phone, email, and our online systems. Your expertise in interpreting Mazda, Isuzu Ute, and GWM Haval parts through Electronic Parts Catalogues will be crucial. Utilising our Pentana system, you'll process quotations and orders with precision, ensuring prompt delivery and customer satisfaction.

Key Responsibilities:

• Respond promptly to customer enquiries for quotes and orders.
• Utilise Electronic Parts Catalogues to interpret Mazda, Isuzu Ute, and GWM Haval parts.
• Efficiently process quotations and orders using the Pentana system.
• Monitor stock availability and coordinate delivery schedules.
• Follow up on quotations to secure orders and provide updates to customers.
• Identify additional parts requirements and effectively upsell where applicable.
• Maintain clear communication with customers regarding order statuses.

What We're Looking For:

• Previous experience as a Parts Interpreter preferred.
• Sound knowledge of both mechanical and body components for motor vehicles.
• Strong problem-solving abilities and effective communication skills.
• Dedication to delivering exceptional customer service.
• Familiarity with Mazda catalogues and Pentana/ERA dealer management systems is advantageous.
• Previous experience in body/smash parts sales is beneficial.
• Commitment to safe working procedures.
• Generous monthly bonus structure linked to departmental targets.
• Full-time position (38 hours per week, Monday to Friday).
• Opportunity to grow within a respected automotive dealership.

Join Our Team:

West End Motor Group values employees who provide exceptional service; have respect for others; take responsibility; work positively and act with integrity.