Parts Interpreter & Customer Service Pro

Burson; Maitland; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Discounts across Bapcor products

Novated leasing

Paid birthday leave

Job summary

Burson in Maitland is seeking a Parts Interpreter/Driver to deliver outstanding customer service in a fast-paced, hands-on environment. You’ll work with a friendly team, supporting loyal customers and gaining hands-on training to learn automotive parts.

Whether you have prior auto parts experience or a genuine interest in the industry, you’ll be supported with training and development and join a dynamic team focused on customer satisfaction and efficiency.

Qualifications

• Strong customer-facing communication is essential.
• Experience or passion for auto parts helps performance.
• Professional presentation and positive phone manner desired.
• Ability to translate technical problems into simple solutions.

Responsibilities

• Inbound phone & online sales processing.
• In-store customer service and support.
• Process and receipt incoming stock; pick purchase orders.
• Showroom merchandising, pricing & maintenance.

Skills

Exceptional communication skills

Auto parts experience

Well presented

Great phone manner

Influence & negotiate

Translate technical to simple

European vehicle knowledge

Job description

Burson are Australia’s preferred Trade Supplier of Parts, Tools, Accessories & Workshop Equipment

Australian Owned & Operated, we have over 220 stores nationwide, over 850 delivery vehicles and availability of over 500,000 parts. With first class knowledge and service, we are your local mechanical parts supplier.

You may not have heard of Bapcor, but you will know our brands.

Our businesses – including Burson, Autobarn, Midas, Truckline, BNT and JAS – are inside cars, on four-wheel drives and all over trucks.

We are an ASX listed company whose business spans the end-to-end aftermarket supply chain covering trade, retail, networks and service.

In joining our team, you’ll be welcomed into a supportive business with more than900 locations and 5,000 team members across Australia, New Zealand and Thailand.

We are committed to creating a safe, inclusive environment where our people can thrive and do their best work.

We’re also passionate about our delivering for our customers, and living our values of:

• We do the right thing
• We are in it together
• We give a damn

Job Description

We have a great opportunity for a motivated Parts Interpreter/Driver to join our experienced and friendly team in Maitland. This role is perfect for someone who thrives on delivering outstanding customer service and enjoys being part of a fast‑paced, hands‑on environment.

You’ll be supporting our loyal customer base and working closely with a knowledgeable team who are passionate about what they do. Whether you bring prior Auto Parts experience or a genuine interest in learning the industry, you’ll hit the ground running with training and support behind you.

Key Responsibilities:

• Inbound phone & online sales processing
• In-store customer service
• Order & receipt incoming stock
• Process & pick purchase orders
• Showroom merchandising, pricing & maintenance

Qualifications

Qualifications

• Exceptional communication skills
• Experience or a passion for auto parts
• Well presented
• Great phone manner
• Ability to influence & negotiate
• Ability to translate technical problems to simple solutions
• Background in European vehicles would be an advantage

Additional Information

At Bapcor, we focus on what matters most for our customers, team members and the communities we serve. We go the extra mile to get the job done and always live our values.

In joining our team, you can access:

• Diverse career opportunities within the Bapcor Group
• Discounts across Bapcor products and services, including our Retail and Trade brands
• Industry leading policies to support your work/ life balance (gender neutral parental leave, purchase leave, volunteer leave etc…)
• Paid birthday leave
• Novated leasing and more

We pride ourselves on our inclusive work environment, and encourage applications from people of all ages, cultures, gender identity, abilities and backgrounds, providing a recruitment experience that’s fair, free from bias and accessible. If you need to inquire about reasonable accommodation for the application process, please email [e-mail]

While we understand that recruitment agencies would love to offer their support, we kindly request all agencies to refrain from contacting us regarding this job posting. All applications should be submitted directly by candidates.

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