Parts Interpreter

Burson; Geelong; On-site; AUD 58,000 - 70,000; Full time

Benefits offered by this job

Staff discounts

Novated leasing

Birthday leave

Career progression

Job summary

Burson Belmont is seeking a motivated Parts Interpreter to join our experienced team. You will deliver outstanding customer service in a fast-paced, hands-on environment, handling inbound calls, online orders and in-store support with a focus on accurate stock handling and order processing.

Training and support are provided; prior auto parts experience or a genuine interest in the industry will help you hit the ground running. Belmont location, full-time role.

Qualifications

• Excellent communication skills for customer interactions.
• Experience or passion for auto parts.
• Well presented with a professional demeanor.
• Strong phone manner and customer engagement.
• Ability to influence and negotiate with customers.
• Ability to simplify technical issues for customers.
• Having European vehicle knowledge is advantageous.

Responsibilities

• Inbound phone and online sales processing.
• In-store customer service and support.
• Receive and stock incoming parts.
• Process and pick purchase orders.
• Showroom merchandising, pricing and maintenance.

Skills

Excellent communication

Auto parts knowledge

Customer service

Phone etiquette

Negotiation

Problem solving

European vehicle knowledge

Job description

Burson are Australia’s preferred Trade Supplier of Parts, Tools, Accessories & Workshop Equipment

Australian Owned & Operated, we have over 220 stores nationwide, over 850 delivery vehicles and availability of over 500,000 parts. With first class knowledge and service, we are your local mechanical parts supplier.

You may not have heard of Bapcor, but you will know our brands.

Our businesses – including Burson, Autobarn, Midas, Truckline, BNT and JAS – are inside cars, on four-wheel drives and all over trucks.

We are an ASX listed company whose business spans the end‑to‑end aftermarket supply chain covering trade, retail, networks and service.

In joining our team, you’ll be welcomed into a supportive business with more than900 locations and 5,000 team members across Australia, New Zealand and Thailand.

We are committed to creating a safe, inclusive environment where our people can thrive and do their best work.

We’re also passionate about our delivering for our customers, and living our values of:

We do the right thing

We are in it together

We give a damn

Job Description

We have a great opportunity for a motivated Parts Interpreter to join our experienced and friendly team in Belmont. This role is perfect for someone who thrives on delivering outstanding customer service and enjoys being part of a fast‑paced, hands‑on environment.

You’ll be supporting our loyal customer base and working closely with a knowledgeable team who are passionate about what they do. Whether you bring prior Auto Parts experience or a genuine interest in learning the industry, you’ll hit the ground running with training and support behind you.

Key Responsibilities:

Inbound phone & online sales processing

In-store customer service

Order & receipt incoming stock

Process & pick purchase orders

Showroom merchandising, pricing & maintenance

Qualifications

Exceptional communication skills

Experience or a passion for auto parts

Well presented

Great phone manner

Ability to influence & negotiate

Ability to translate technical problems to simple solutions

Background in European vehicles would be an advantage

Additional Information

At Bapcor, we focus on what matters most for our customers, team members and the communities we serve. We go the extra mile to get the job done and always live our values.

In joining our team, you can access:

Diverse career opportunities within the Bapcor Group

Discounts across Bapcor products and services, including our Retail and Trade brands

Industry leading policies to support your work/ life balance (gender neutral parental leave, purchase leave, volunteer leave etc…)

Paid birthday leave

Novated leasing and more

We pride ourselves on our inclusive work environment, and encourage applications from people of all ages, cultures, gender identity, abilities and backgrounds, providing a recruitment experience that’s fair, free from bias and accessible. If you need to inquire about reasonable accommodation for the application process, please email [e-mail]