Parts Interpreter

Burson; City of Melbourne; On-site; AUD 45,000 - 65,000; Full time

Job summary

Burson is hiring a Parts Interpreter in Rosebud, VIC. Join a fast-paced team that delivers outstanding customer service and supports a broad range of auto parts products. Training and ongoing support will help you excel in a busy retail environment.

Ideal candidates bring passion for auto parts and strong communication, with a professional appearance and great phone manners. Local knowledge of European vehicles is a plus.

Qualifications

• Strong communication and customer service skills.
• Interest or experience in auto parts.
• Well presented and professional.
• Strong phone etiquette.
• Ability to explain complex issues simply.
• Knowledge of European vehicle brands is a plus.

Responsibilities

• Inbound phone & online sales processing
• In-store customer service
• Order & receipt incoming stock
• Process & pick purchase orders
• Showroom merchandising, pricing & maintenance

Skills

Exceptional communication skills

Auto parts knowledge

Well presented

Phone etiquette

Influence & negotiate

Translate technical problems

European vehicles knowledge

Job description

Burson are Australia’s preferred Trade Supplier of Parts, Tools, Accessories & Workshop Equipment

Australian Owned & Operated, we have over 220 stores nationwide, over 850 delivery vehicles and availability of over 500,000 parts. With first class knowledge and service, we are your local mechanical parts supplier.

You may not have heard of Bapcor, but you will know our brands.

Our businesses – including Burson, Autobarn, Midas, Truckline, BNT and JAS – are inside cars, on four‑wheel drives and all over trucks.

We are an ASX listed company whose business spans the end‑to‑end aftermarket supply chain covering trade, retail, networks and service.

In joining our team, you’ll be welcomed into a supportive business with more than900 locations and 5,000 team members across Australia, New Zealand and Thailand.

We are committed to creating a safe, inclusive environment where our people can thrive and do their best work.

We’re also passionate about our delivering for our customers, and living our values of:

• We do the right thing
• We are in it together
• We give a damn

Job Description

We have a great opportunity for a motivated Parts Interpreter to join our experienced and friendly team in Rosebud, VIC. This role is perfect for someone who thrives on delivering outstanding customer service and enjoys being part of a fast‑paced, hands‑on environment.

You’ll be supporting our loyal customer base and working closely with a knowledgeable team who are passionate about what they do. Whether you bring prior Auto Parts experience or a genuine interest in learning the industry, you’ll hit the ground running with training and support behind you.

Key Responsibilities:

• Inbound phone & online sales processing
• In‑store customer service
• Order & receipt incoming stock
• Process & pick purchase orders
• Showroom merchandising, pricing & maintenance

Qualifications

• Exceptional communication skills
• Experience or a passion for auto parts
• Well presented
• Great phone manner
• Ability to influence & negotiateAbility to translate technical problems to simple solutions
• Background in European vehicles would be an advantage

Additional Information

At Bapcor, we focus on what matters most for our customers, team members and the communities we serve. We go the extra mile to get the job done and always live our values.

In joining our team, you can access:

• Diverse career opportunities within the Bapcor Group
• Discounts across Bapcor products and services, including our Retail and Trade brands
• Industry leading policies to support your work/ life balance (gender neutral parental leave, purchase leave, volunteer leave etc…)
• Paid birthday leave
• Novated leasing and more

We pride ourselves on our inclusive work environment, and encourage applications from people of all ages, cultures, gender identity, abilities and backgrounds, providing a recruitment experience that’s fair, free from bias and accessible. If you need to inquire about reasonable accommodation for the application process, please email [e-mail]