Parts Advisor

FPS Distribution Ltd; Normanton; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Exclusive discounts

Cashback benefits

Career progression

Pension advice

Health & wellbeing tools

Performance bonus

Discount on car parts

Job summary

NAPA Auto Parts - Commercial is seeking a Parts Advisor to join our team. You will be involved in all areas of the branch with a focus on maintaining and expanding the local customer base and ensuring accurate parts orders.

Your role includes taking orders over the phone, upselling to increase invoice value, and outbound calls to raise awareness and sales while building lasting customer relationships.

Qualifications

• Customer service
• Sales and upselling
• Telephone communication

Responsibilities

• Take orders over the telephone and upsell to increase invoice value
• Outbound calling to raise customer awareness and sales
• Build long-term rapport with local customers
• Promote offers, discounts and customer competitions
• Ensure accurate parts orders to limit credits and returns

Job description

NAPA Auto Parts - Commercial is a leading provider of premium parts, tools, and equipment catering specifically to commercial vehicle (CV) mechanics and repair professionals. Operating within the globally recognised NAPA network, which includes over 6,000 locations worldwide, NAPA Auto Parts UK & Ireland leverages a century of industry expertise and a strong reputation for quality, reliability, and service excellence.

With over 36 dedicated CV locations throughout the UK and Ireland, NAPA Auto Parts delivers an extensive range of products from top original equipment manufacturers (OEMs), OE-matched suppliers, and exclusive brands through NAPA Auto Parts – Commercial. These offerings serve CV repair centres, national retailers, and emergency service fleets, ensuring commercial vehicles are maintained to the highest standards. Learn more at https://linktr.ee/napaautopartsuk_ireland.

We are currently looking for a Parts Advisor to join our team.

As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base.

Responsibilities Will Include But Not Limited To

• Taking orders over the telephone, upselling to increase invoice value.
• Outbound calling to raise customer awareness and achieve higher sales.
• Building long-term rapport with local customers
• Actively promote offers, discounts and customer competitions
• Limiting credits and returns by ordering and sending the right parts, first time.

To be successful in this role you will to be:

• Punctual, organised, and efficient whilst working towards deadlines.
• Pro‑active and enthusiastic when speaking with customers.
• Able to demonstrate empathy towards customers.
• Professional and possess excellent communication  …

In Return We Offer

• An opportunity to join a global brand and market leader.
• Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat.
• Opportunities for career progression and bespoke training.
• Free pension advice from our standard pension provider.
• Free access to Health, Wellbeing and Financial tools.
• Potential to earn a performance based bonus, paid monthly.
• Discount on car parts

Alliance Automotive Group is an equal opportunities employer.