Partner Hospitality Operations Specialist (H/F)

Rugby World Cup Australia; Sydney; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Wellbeing initiatives

Lunch & Learn sessions

On-site showers

Team events

Job summary

Rugby World Cup Australia seeks a Partner Hospitality Operations Specialist to deliver exceptional hospitality experiences for partners during the Men's Rugby World Cup 2027 in Sydney. The role is based in Sydney CBD and reports to the Head of Hospitality & Premium Experiences.

You will plan, coordinate and execute hospitality programs, manage guest registrations, ticketing, accreditation requirements and operational activities to ensure every experience is delivered seamlessly and to the

Qualifications

• Minimum 2 years' experience in hospitality, events, sport, tourism, corporate guest programs or customer service environments, with proven experience coordinating guest services, hospitality operations or stakeholder programs.

Responsibilities

• Coordinate the delivery of partner hospitality programs, ensuring contractual entitlements, premium experiences and partner requirements are executed successfully and within budget.
• Coordinate hospitality ticket inventories and allocations, maintaining accurate schedules, utilisation tracking and distribution timelines across assigned partner accounts.
• Administer guest registration processes, hospitality booking systems and guest communications, ensuring attendees receive accurate information and exceptional service.
• Prepare and maintain operational plans, guest manifests, seating allocations, reports, presentations and event documentation to support seamless program delivery.
• Collaborate with RWCE, venue teams, suppliers and internal functional areas to coordinate hospitality operations, readiness activities and stakeholder requirements.
• Provide event-day and tournament-time support, acting as a key point of contact for partners and guests while proactively resolving operational issues and ensuring a world-class hospitality experience.

Skills

Hospitality coordination

Stakeholder management

Time management

Communication

Tools

Excel

Job description

Rugby World Cup Australia (RWCA) is proud to deliver one of the world’s most iconic sporting events — Men’s Rugby World Cup 2027. More than a tournament, it’s a celebration of Rugby’s spirit, Australia’s culture, and the power of sport to unite and inspire communities around the world.Rugby World Cup Australia is seeking a Partner Hospitality Operations Specialist to play a key role in the delivery of the Men's Rugby World Cup 2027. Based in Sydney CBD and reporting to the Head of Hospitality & Premium Experiences, this role will be instrumental in delivering exceptional hospitality experiences for partners, sponsors and key stakeholders throughout the tournament. You will support the planning, coordination and execution of hospitality programs, managing guest services, hospitality allocations, ticketing, accreditation requirements and operational activities to ensure every experience is delivered seamlessly and to the highest standard.Working at the centre of a broad stakeholder network, you will collaborate closely with commercial partners, Rugby World Cup Experiences (RWCE), venue teams, suppliers and internal functional areas to coordinate hospitality operations from planning through to event delivery. This is an exciting opportunity for a highly organised and customer-focused professional who thrives in a fast-paced environment, enjoys balancing and delivering world-class guest experiences on one of the world's largest sporting stages.

Key responsibilities include but are not limited to:

• Coordinate the delivery of partner hospitality programs, ensuring contractual entitlements, premium experiences and partner requirements are executed successfully and within budget.
• Coordinate hospitality ticket inventories and allocations, maintaining accurate schedules, utilisation tracking and distribution timelines across assigned partner accounts.
• Administer guest registration processes, hospitality booking systems and guest communications, ensuring attendees receive accurate information and exceptional service.
• Prepare and maintain operational plans, guest manifests, seating allocations, reports, presentations and event documentation to support seamless program delivery.
• Collaborate with RWCE, venue teams, suppliers and internal functional areas to coordinate hospitality operations, readiness activities and stakeholder requirements.
• Provide event-day and tournament-time support, acting as a key point of contact for partners and guests while proactively resolving operational issues and ensuring a world-class hospitality experience.

Qualifications & Experience

• Minimum 2 years' experience in hospitality, events, sport, tourism, corporate guest programs or customer service environments, with proven experience coordinating guest services, hospitality operations or stakeholder programs. (mandatory)
• Strong hospitality administration skills, including managing bookings, guest information, ticket allocations, accreditation requirements and operational documentation with a high level of accuracy.
• Excellent organisational and time management skills, with the ability to prioritise competing deadlines, manage multiple workstreams and deliver outcomes in a fast-paced environment.
• Strong stakeholder management and communication skills, with the ability to build effective relationships and provide professional support to partners, suppliers, venues and internal teams.
• Advanced proficiency in Microsoft Office Suite, particularly Excel, with experience maintaining databases, allocation trackers, inventory schedules, reports and presentations.
• Experience within major sporting events, premium hospitality environments, corporate hospitality programs or sponsorship activations will be highly regarded.
• A proactive, solutions-focused and adaptable approach, with exceptional attention to detail, resilience under pressure and a commitment to delivering outstanding guest and stakeholder experiences.
• Flexibility to travel as required, and willingness to work outside standard business hours, including evenings and weekends, to support activities and tournament delivery.

Why You’ll Love It Here

• Fixed-term contract offering unique exposure to the delivery of a world-class sporting event.
• Flexible ways of working: Enjoy a hybrid work model with four days per week in the office (Monday to Thursday), transitioning to full-time in the office as tournament delivery approaches.
• Prime CBD location: Work from our modern Sydney headquarters opposite Hyde Park, just a short walk from Town Hall Station and surrounded by great cafés, restaurants and public transport options.
• Wellbeing matters: Access weekly fresh fruit, wellbeing initiatives and regular Lunch & Learn sessions designed to support your personal and professional growth.
• Locker room ready: Take advantage of on-site showers, fresh towels and premium Dyson hair tools to help you refresh and recharge throughout the day.
• A connected team culture: Join a collaborative and social workplace with regular team events, celebrations and weekly catch-ups that recognise success and foster connection.
• Be part of something extraordinary: Play a key role in delivering the Men’s Rugby World Cup 2027, one of the world's largest sporting events, and help create a lasting legacy for rugby in Australia.

Australia’s hosting of the Rugby World Cup is a once-in-a-generation opportunity to grow the game, celebrate our people and culture, and deliver lasting social and economic impact. At the heart of our mission is diversity, inclusion, and legacy ensuring Rugby’s growth benefits all and inspires a new generation of players, fans, and communities. Join us in shaping an unforgettable celebration of Rugby, culture, and community.

We are committed to building a diverse workforce and therefore strongly encourages applications from underrepresented groups.

We are committed to equality and inclusion and welcome applications from all individuals, regardless of their background and are happy to provide reasonable accommodations during the recruitment process.

We strive to be a diverse and inclusive workplace, which reflects the global sport we want to be and where everyone can be themselves and feel they belong.