Participant Engagement

Innovate Clinical Research; Sydney; On-site; AUD 34,000 - 52,000; Full time

Benefits offered by this job

Training provided

Modern Waitara facilities

Career development opportunities

Supportive team

Job summary

Innovate Clinical Research in Sydney seeks a friendly, professional Participant Engagement Coordinator to welcome potential trial participants, guide them through pre-screening, and book appointments. You will be the first point of contact, building trust and explaining studies clearly.

Join a fast-paced team at modern Waitara facilities, with comprehensive training, ongoing support, and clear targets. The role offers flexible 15–25 hours per week during business hours and a chance to contribute

Qualifications

• Excellent written and verbal communication.
• Strong phone conversation abilities.
• Empathetic and able to build trust quickly.
• Organised and able to manage multiple tasks.

Responsibilities

• Call people who expressed interest in clinical trials.
• Build rapport and help people feel comfortable.
• Explain clinical studies in clear, simple terms.
• Book participant appointments.
• Maintain accurate records in clinical systems.

Skills

Communication

Phone skills

Empathy

Organised

Goal oriented

Job description

Help connect people with life-changing clinical research.

At Innovate Clinical Research, we believe everyone deserves access to tomorrow's treatments. Every conversation we have has the potential to improve someone's health while contributing to medical research that benefits millions of people.

We're looking for an exceptional communicator to join our Participant Engagement Team.

Your role is to connect with people who have expressed interest in participating in a clinical trial and guide them through the initial pre-screening process. You'll be the first voice many participants hear and will play a vital role in creating a warm, professional and reassuring experience.

What you'll be doing

• Calling people who have registered their interest in clinical trials.
• Building rapport and helping people feel comfortable.
• Explaining clinical studies in a clear and easy-to-understand way.
• Booking participant appointments.
• Maintaining accurate records in our clinical systems.
• Working closely with our clinical team to ensure participants receive an exceptional experience.
• Helping achieve participant enrolment targets across a variety of studies.

About you

You’ll probably enjoy this role if you:

• Love talking with people.
• Build trust quickly.
• Are naturally curious and ask thoughtful questions.
• Are confident on the phone.
• Can balance empathy with efficiency.
• Stay organised even when things get busy.
• Enjoy working towards goals and seeing measurable results.
• Have excellent written and verbal communication skills.
• Available 15 - 25 hours per week during business hours (Mon - Fri, 8am - 5pm)

Experience that would be valuable

• Medical reception or healthcare administration
• Hospitality
• Retail
• Travel or service industries
• Previous clinical trial experience isn't required – we'll provide comprehensive training.

Why join Innovate Clinical Research?

You’ll join a growing Australian clinical research organisation that's passionate about improving healthcare through research.

We offer:

• Meaningful work that makes a genuine difference.
• A supportive and collaborative team.
• Opportunities for career development.
• Modern facilities in Waitara.

If you're someone who genuinely enjoys helping people, loves speaking with others and thrives in a fast-paced environment, we'd love to hear from you.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .