Part-Time Retail: Customer Experience & Sales Consultant

Telstra; Geelong; On-site; AUD 39,000 - 52,000; Part time

Benefits offered by this job

Discount Telstra services

12% Superannuation

Parental leave 16 weeks

Job summary

Telstra is seeking a Part Time Customer Service and Sales Consultant in Geelong to help customers choose products, activate services, and troubleshoot basic issues. The role emphasizes frontline support and a positive in-store experience.

You will act as a friendly Telstra expert, guiding customers through tech solutions and contributing to store performance while balancing flexibility with customer focus.

Qualifications

• Clear and friendly communication with customers.
• Ability to tailor solutions to each customer.
• Strong motivation to meet or exceed sales targets and KPIs.
• Willingness to learn and develop skills in a dynamic retail environment.
• Positive attitude and ability to stay composed during busy periods.
• Previous customer-facing work is beneficial but not required.

Responsibilities

• Deliver exceptional customer experiences by helping customers find the right products and services.
• Be the go-to tech expert, staying up-to-date with Telstra offerings and solutions.
• Achieve and excel by using consultative selling to meet sales targets and KPIs.
• Collaborate with the team to maintain a welcoming store environment and support store goals.

Skills

Great communication

Solution-oriented

Sales drive

Learning mindset

Resilience

Customer-facing experience

Job description

Telstra is seeking a Part Time Customer Service and Sales Consultant in Geelong to help customers choose products, activate services, and troubleshoot basic issues. The role emphasizes frontline support and a positive in-store experience.

You will act as a friendly Telstra expert, guiding customers through tech solutions and contributing to store performance while balancing flexibility with customer focus.