Part-Time Remote Admissions Support Specialist

St John of God Health Care; Perth; Hybrid; AUD 71,000 - 81,000; Part time

Benefits offered by this job

Salary packaging up to $18,550

Flexible work options

40% Work from Home

Employee Assistance Program (EAP)

Private health insurance discount

Job summary

St John of God Health Care is seeking a Group Admissions Support Officer to provide high-quality customer service for online admissions, registrations and pre-admission processes. You will verify health cover, obtain informed financial consent, and liaise with hospitals to ensure timely completion before admission.

The role is permanent, part-time (24 hours per week) with opportunities for flexible work arrangements and benefits under Australian health funding guidelines.

Qualifications

• Experience delivering exceptional customer service within a healthcare setting.
• Strong communication and interpersonal skills with patients and staff.
• Ability to manage multiple priorities with accuracy and attention to detail.

Responsibilities

• Provide exceptional customer service and support to patients accessing online admissions, registrations and pre-admission services.
• Assist patients with online admissions, informed financial consents and general enquiries via phone and email.
• Manage inbound and outbound communications, resolving patient queries, complaints and escalations in a professional and timely manner.
• Process patient registrations, demographic updates and pre-admissions accurately within WebPAS and other relevant systems.
• Complete private health insurance eligibility checks and informed financial consents, ensuring compliance and financial accuracy.
• Liaise with health funds, medical practitioners, hospital caregivers and external stakeholders to resolve enquiries and support patient admissions.
• Prepare quotations for uninsured and self-funded patients, and coordinate approvals for Workers Compensation, TAC and other insurers.
• Contribute to continuous improvement initiatives while maintaining strong relationships with hospitals, clinicians and patients to deliver outstanding service outcomes.

Skills

Customer service

Administrative support

Healthcare experience

Communication

Interpersonal skills

Education

Experience in healthcare environment

Tools

WebPAS

Microsoft Office

Job description

St John of God Health Care is seeking a Group Admissions Support Officer to provide high-quality customer service for online admissions, registrations and pre-admission processes. You will verify health cover, obtain informed financial consent, and liaise with hospitals to ensure timely completion before admission.

The role is permanent, part-time (24 hours per week) with opportunities for flexible work arrangements and benefits under Australian health funding guidelines.