Patient Liaison Officer

Sjog; Geelong; On-site; AUD 55,000 - 56,000; Part time

Benefits offered by this job

Casual role

Casual loading included

12% superannuation

Flexible work options

Employee discount

Professional development

Wellbeing rewards

Post-graduate course support

Job summary

St John of God Health Care in Geelong seeks a Patient Liaison Officer to support patient admissions and health fund enquiries. You will manage patient information, assist with financial consents, and coordinate with hospital departments to ensure smooth patient flow.

The role operates Monday to Friday, 6:00am–5:00pm, with casual loading and 12% superannuation. A focus on exceptional service, accuracy, and teamwork will be essential to delivering positive patient experiences.

Qualifications

• Proven customer service skills in a healthcare setting.
• Strong clerical and computer literacy for efficient patient administration.
• Good understanding of health funds and patient financial processes.
• Able to liaise with doctors, nurses, and health funds to obtain information.
• Demonstrates a patient-focused approach aligned with our Mission and Values.

Responsibilities

• Maintain accurate patient information in Admission systems.
• Co-ordinate admission and related financial/health fund paperwork.
• Explain health fund information and financial considerations to patients and stakeholders.
• Communicate required arrival times with DSU and Pre Admissions Manager to ensure smooth patient flow.

Skills

Customer service

Clerical

Computer skills

Health industry knowledge

Liaison with doctors

Job description

Job Description

St John of God Geelong Hospital St John of God Hospital Geelong is a 253-bed hospital and is recognised as the leading provider of private heath care in the Barwon and South-Western region. The hospital provides a range of services including an emergency department, day surgery, medical, surgical and maternity services, along with a 24-hour critical care unit and Cath Lab services.

About the role

Join a welcoming and supportive Patient Services team where you will play a vital role in creating a positive experience for patients from their first point of contact through to admission. This diverse role supports both inpatient and outpatient services and offers the opportunity to rotate across Bookings, Pre-Admission Clinic (PAC) and Admitting, providing variety, professional development and exposure to all aspects of patient administration.

As a Patient Liaison Officer, you will coordinate patient admissions, maintain accurate patient information, assist with health fund enquiries, provide financial quotations and informed financial consent, and liaise with doctors, specialist nurses, health funds and hospital departments. Your ability to deliver exceptional customer service while managing multiple priorities will contribute to efficient patient flow and outstanding patient experiences.

This is a casual opportunity with shifts rostered Monday to Friday between 6:00am and 5:00pm, offering work-life balance with no regular weekend or public holiday commitments.

Key Responsibilities

• Ensure maintenance of accurate and current information within the Patient Administration systems.
• Co-ordinate patient admission process, completing required financial/admission paperwork as well as ensuring all health fund requirements have been met, and working with other departments to ensure efficient patient flow and experience.
• Clearly identify and communicate relevant Health Fund information and associated financial considerations to patients and key stakeholders.
• Liaise each day with clinical manager of DSU and Pre Admissions Manager to obtain required arrival time for the following day- this is critical to ensure patient flow.

Your skills and experience

• You will perform as a positive role model in fulfilling obligations relating to the wider finance department, colleagues, patients, staff and nursing profession and the community.
• Liaising with doctors' secretaries and specialist nurses to obtain item numbers and prosthesis amounts to accurately quote for those items.
• To succeed you will have proficient knowledge of health industry and health funds.
• Demonstrated clerical and computer skills with the ability to deliver exceptional customer service.
• Above all, people will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

• Salary: $39.88 - $41 (Casual loading included), plus 12% superannuation Casual Role available
• We offer a range of salary packaging options tailored to your employment status such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses – up to $18,550 as a permanent employee and a percentage of your earnings as a casual.
• A healthy work-life balance through flexible work options, additional purchased leave and well-being programs
• Employee discount on St John of God Hospital & Medical Services and Private Health Insurance
• Innovative Professional Development opportunities
• Access to a range of Lifestyle, Health & Wellbeing rewards and discounts
• Opportunities for post-graduate course support

For enquiries contact Melanie Brame, Manager - Patient Administration, on [phone]

Applications will be reviewed throughout the advertising period and interviews conducted regularly.

If suitable candidates are identified, shortlisting and interviews may begin before the advertisement closes.

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds. Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being. Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.

All caregivers employed by St John of God Health Care are required to be vaccinated from Influenza in order to fulfil the requirements of the role. At St John of God Health Care we support you to be the best health care professional or support worker you can be. We believe positive culture drives performance, so we are focussed on building collaborative and supportive team environments, providing opportunities for development and promotion, and ensuring our leaders are visible and accessible.

As one of the largest Catholic providers of health care services in Australia, St John of God Health Care is a great place to work with a host of opportunities to grow professionally and personally, and a great work life balance. Our caregivers come from diverse backgrounds and belief systems and you don't need to be Catholic to work with us.