Part-Time Ops Manager: Superannuation Service Delivery

NGS Super; Sydney; Presencial; AUD 70.000 - 100.000; A tiempo parcial

Descripción de la vacante

NGS Super is seeking an Operations Manager, Delivery, based in our Sydney Office. This part-time role (3 days per week) focuses on driving process improvements across administration and related activities to elevate member experience.

You’ll work with the Head of Delivery Operations to embed a continuous improvement framework, ensure compliance with supplier agreements, and benchmark practices against peers to maintain exceptional service quality.

Formación

• Experience in administration of superannuation funds.
• Ability to analyse information to identify patterns and root causes.
• Strong communication and collaboration with stakeholders.
• Experience designing change initiatives and remediation plans.
• Proficiency in Microsoft Office and Visio for mapping and reporting.
• Self-drive and accountability to report on outcomes of continuous improvement programs.

Responsabilidades

• Drive service improvement initiatives using process improvement methodologies.
• Identify requirements and drive process change through SOP reviews and supplier management (including SLAs) and escalation management.
• Monitor and manage service standards, review reports, address gaps or errors.
• Lead or support supplier management, including analysis and action on performance reports.
• Manage escalated member and stakeholder issues from sources such as Helpline, CRMs, Incidents and Complaints team.
• Lead and facilitate process improvement-based workshops to drive ideas and solutions.
• Work with key stakeholders to build a continuous improvement environment and support an ongoing programme of change.

Conocimientos

Superannuation administration

Data analysis

Stakeholder communication

Change management

MS Office

Visio

Descripción del empleo

NGS Super is seeking an Operations Manager, Delivery, based in our Sydney Office. This part-time role (3 days per week) focuses on driving process improvements across administration and related activities to elevate member experience.

You’ll work with the Head of Delivery Operations to embed a continuous improvement framework, ensure compliance with supplier agreements, and benchmark practices against peers to maintain exceptional service quality.