Part-Time Hair Science & Education Advisor

Henkel Corporation; Sydney; On-site; AUD 55,000 - 69,000; Part time

Job summary

Henkel is seeking a part-time Technical Hair Advisor to support consumers across Australia and New Zealand, applying professional hairdressing expertise to provide technical advice and product recommendations across the Henkel and Schwarzkopf portfolio.

You will collaborate with Sales and Marketing to deliver technical education, including webinars, retailer training, masterclasses and knowledge resources, while engaging in product launches, testing and influencer initiatives.

Responsibilities

• Respond to consumer enquiries, complaints, feedback and technical questions.
• Provide expert hair care and colour advice, product recommendations and education.
• Manage consumer cases, documentation, reporting, follow-ups and resolutions.
• Develop and deliver retailer training, webinars, masterclasses and learning content.
• Partner with Sales and Marketing on customer engagement and product launches.
• Analyse consumer feedback and trends, escalating product and quality concerns.
• Support product testing, innovation, influencer programs and technical projects.
• Perform other duties and responsibilities as reasonably required.

Job description

Henkel is seeking a part-time Technical Hair Advisor to support consumers across Australia and New Zealand, applying professional hairdressing expertise to provide technical advice and product recommendations across the Henkel and Schwarzkopf portfolio.

You will collaborate with Sales and Marketing to deliver technical education, including webinars, retailer training, masterclasses and knowledge resources, while engaging in product launches, testing and influencer initiatives.