Part-Time Customer Service & Operations Coordinator

The Cupcake Queens; City of Melbourne; Sur place; AUD 24 000 - 32 000; Temps partiel

Résumé du poste

The Cupcake Queens in Melbourne is seeking a part-time Customer Service Assistant to join our head office team in Altona North. You will handle customer inquiries, manage orders, and assist with administrative tasks to keep operations smooth and accurate.

Working Monday–Friday, 1pm–6pm (22.5 hours/week), you will use Shopify and Gorgias and coordinate with the bakery team to ensure timely deliveries and a high level of customer satisfaction.

Qualifications

• Experience in customer service or administration (retail or hospitality preferred).
• Excellent communication and interpersonal skills.
• Comfortable using email, spreadsheets and order management systems.
• Familiar with AI tools and knowing which tasks to delegate.

Responsabilités

• Respond promptly and professionally to customer and store enquiries via phone, email and live chat.
• Resolve issues and customer feedback, following each enquiry through to completion.
• Support corporate clients with their orders and requirements.
• Process, finalise and manage orders accurately using Shopify and Gorgias.
• Update product listings within Shopify.
• Track drivers, monitor delivery schedules and keep customers and internal teams updated on delays.
• Maintain calendar entries related to orders and logistics.
• Liaise with the bakery team to ensure orders are accurate.
• Assist with packing, quality checking and dispatch during peak periods, using safe manual handling techniques.
• Place and manage recurring supply orders for the office, warehouse and stores.

Connaissances

Customer service

Organization

Communication

AI tools

Safety mindset

Team player

Work rights Australia

Outils

Shopify

Gorgias

Description du poste

The Cupcake Queens in Melbourne is seeking a part-time Customer Service Assistant to join our head office team in Altona North. You will handle customer inquiries, manage orders, and assist with administrative tasks to keep operations smooth and accurate.

Working Monday–Friday, 1pm–6pm (22.5 hours/week), you will use Shopify and Gorgias and coordinate with the bakery team to ensure timely deliveries and a high level of customer satisfaction.