Part Time Client Advisor- Townsville

Amplifon Springboard; Townsville City; On-site; AUD 30,000 - 39,000; Part time

Job summary

Amplifon Townsville is seeking a Client Advisor for a permanent part-time role at our local retail store. You will be the first point of contact for customers, greet visitors, handle front desk duties and assist with sales inquiries while supporting our audiologists.

The hours are Monday to Friday 9:30am to 3:30pm, with a 30-minute break. You’ll contribute to store success, promote the Amplifon brand, and help deliver exceptional customer care in a busy retail environment.

Qualifications

• Experience in customer service or retail environments.
• Ability to handle front desk duties and sales inquiries.
• Proactive and customer-focused mindset.
• Basic computer skills and quick learner.

Responsibilities

• Greet and assist customers at the front desk.
• Handle sales inquiries and contribute to store performance.
• Be the first point of contact and manage calls.
• Provide customers with information and demonstrate Amplifon values.
• Coordinate with audiologists to ensure seamless service.
• Support revenue generation and participate in promotions.
• Assist with outreach activities and canvassing opportunities.
• Collaborate with sales team to ensure smooth operations.

Skills

Customer service

Sales skills

Computer literacy

Outlook/Teams/OneDrive

Flexibility

Communication

Organizational skills

Availability

Tools

Outlook

Microsoft Teams

OneDrive

Appointment systems

Job description

At Amplifon, we're not just about hearing aids; we empower people to rediscover all the emotion of sound. With a presence in 26 countries, we're on a mission to transform the way people experience hearing healthcare worldwide. Our team of professionals are dedicated to understanding each customer's unique needs and delivering exceptional solutions and experiences.

Our Mission:

We transform the way hearing healthcare is perceived and experienced worldwide, making it a natural choice for people to seek the superior care and expertise of our hearing care professionals.

We strive to understand the unique needs of every customer, delivering the very best solutions and an outstanding experience.

We attract, develop, and empower the most talented people, who share our ambition to change the lives of millions of people across the world.

About the Role

We are looking for a Client Advisor to join our local retail store in a permanent part time capacity. Our Client Advisors are an integral part of our Amplifon family, ensuring exceptional standards of care and communication are always delivered, supporting, and working in harmony with our audiologists.

• Part time role: The hours are: Monday to Friday 09:30am to 15:30pm (with a 30 minute break).
• Handle customers at the front desk. If required open door for them.
• Handle Sales inquiries and contribute to the stores success.
• Be the first point of contact for the Store. Greet and meet all new customers. Handle incoming and outgoing calls.
• Provide customers with the required information.
• Represent Amplifon Values, Mission and Vision in front of the customers.
• Create customer satisfaction by maintaining good relationship, providing right information and best quality services.
• Actively participate into revenue generation on the clinic.
• Canvassing for business opportunities
• Actively participate into promotional activities like outreach program
• Seamless coordination among sales team and audiologist.

What are we looking for?

The successful applicant will demonstrate total customer devotion, being a real people champion to ensure the clinic is successful and the needs of the customer are always met. You will also demonstrate:

• Computer literate including basic knowledge of Outlook, Teams, OneDrive, with previous experience of working on internal databases or appointment booking systems preferred
• Sales skills, with the ability to support audiologists in servicing new and existing clients and achieving sales targets
• A pro-active mindset, with a willingness to be flexible, agile & react positively to change
• Ability to develop strong working relationships with other departments
• Self-motivated with the ability to work with minimal supervision and take ownership to solve problems
• Have an understanding of and commitment to the Amplifon vision & values.
• Strong organisational skills, and the ability to plan and prioritize your own workload.
• Must be available to work the required hours: Monday to Friday 09:30am to 15:30pm!

When you work at Amplifon you can expect more as well. We offer an open and supportive work environment with the opportunity to work with a rich portfolio of multi-brand products and proprietary protocols. At Amplifon your success is important to us which is why we provide development opportunities and recognition programs as well.