Part Time Business Administrator:Rostering & Payroll | Queens Park

Bupaoptical; Waverley Council; On-site; AUD 50,000 - 70,000; Full time

Job summary

A leading care provider in Waverley Council is seeking a Business Administrator (Customer Service Consultant) to manage employee services and customer relations. Responsibilities include supporting the administration of the care home and providing a warm introduction to prospective residents. The ideal candidate will have strong communication skills, previous experience in admin roles, and excellent organizational abilities.

Benefits

Discounts on various insurances

Employee wellbeing program

Career development opportunities

Access to training and professional development

Comprehensive induction program

Qualifications

• Calm and patient demeanor required for working in a care home.
• Proactive communication to assist families and residents.
• Experience with payroll, rosters, and compliance is essential.

Responsibilities

• Support employee experience through rosters, payroll, and training.
• Coordinate admissions for prospective residents.
• Deliver high standards of customer service and administration.

Skills

Patience

Strong communication

Intermediate to advanced MS Office skills

Previous experience in admin/customer service

Highly developed organisation skills

Job description

Overview

Ready for a new career adventure? Join Bupa Aged Care and be at the heart of it in Queens Park. As Australia\'s largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion and hard work. We make life better for thousands, including you. You make a difference to our residents and their families, and we want to ensure you are supported to do just that.

The elegant Bupa Queens Park care home is in a beachside suburb of Eastern Sydney, 7 minutes from Bondi. Accessible by public transport, it consists of 71 beds with various care units. Our primary goal is to focus on the health, lifestyle and well-being of our residents.

To learn about our beautiful care home please visit: Bupa Queens Park | Aged Care Randwick (bupaagedcare.com.au)

About the Role

As the Business Administrator, known as a Customer Service Consultant (CSC) in Bupa, you will work alongside another CSC and our General Manager. Along with being one of our welcoming faces, you will be responsible for a range of administrative tasks to help support the operation of the care home. This role will be responsible for the Employee Service function.

Benefits

• Discounts on Health Insurance, Home, Contents and Landlord Insurance, Car Insurance, Travel Insurance, Pet Insurance
• VIVA - our employee wellbeing program - live healthier and happier. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers.
• Career development: You\'ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
• Access to world-class training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence
• Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support
• Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it

No sponsorship available

Duties

Each CSC has their own portfolio of duties. Generally, one focuses on Employee Services and one on Resident Placement, and everyone has reception duties. Below is an example of tasks, but you would not be responsible for all of them.

• Employee Service - Support and oversee the care home employee experience, through administering rosters, payroll, training, compliance, HR, recruitment activities, completing onboarding and induction of new starters, managing annual and sick leave in the rosters.
• Resident Placement - Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the care home by leading inquiries and coordinating admissions.
• Concierge / Reception / Admin - Lead the customer and administrative experience function of the care home, ensuring customer service is delivered to the highest standards.

Skills and Experience

• Patience - Working in a care home is rewarding but requires calm, patience and a sunny disposition.
• Strong communication with diplomacy and a proactive approach; you may speak to worried families or confused residents and provide reassurance and follow-up.
• Intermediate to advanced MS Office skills.
• Previous experience in a similar admin/customer service role.
• Previous experience in rosters, payroll and general HR function including recruitment.
• Highly developed organisation and time management skills, with strong prioritisation and self-direction.

Culture

We share the purpose of helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions an agile culture that adapts to your needs as a team member. Our focus includes your wellbeing and career growth, with tools to support a fulfilling career.

How to Apply

Click Apply to be taken to our online application process. As part of your application, you will be asked to complete pre-employment checks.

To learn more about working at Bupa please visit our website: https://careers.bupa.com.au

We are committed to creating and sustaining a safe and inclusive workplace where all team members belong regardless of gender identity, ethnicity, disability, sexual orientation, religion or life stage. If you require adjustments to participate in our recruitment process, please let us know at the time of your application.

* Eligibility criteria and conditions apply