Part-Time Banking Customer Advisor - Customer-Centric

NAB; Sydney; On-site; AUD 40,000 - 52,000; Part time

Benefits offered by this job

Discounted banking rates

Travel discounts

Health & welfare benefits

Parental leave

Volunteer leave

Flexible leave options

Job summary

NAB is seeking a Branch Customer Advisor to support Hills District Branches with a customer-centric, service-focused approach. This part-time role (34+ hours) offers the chance to learn, grow, and contribute to a seamless banking experience for customers at Norwest, Rhodes, Ryde and Macquarie Centre.

No banking experience required — full training provided. You’ll be first point of contact, help customers open accounts, handle transactions, and promote Smarter Banking options, while enjoying a

Qualifications

• Customer-focused with ability to deliver gold-class experiences.
• Team player with keen eye for detail ensuring every transaction is efficient and accurate.
• Customer-centric thinking and appreciation for inclusion and diverse customers.
• No banking experience required – Full training provided.

Responsibilities

• Support NAB’s Hills District Branches by being the first point of contact for customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions.
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making banking simple, easy and secure.
• Provide excellent customer service and accurately process routine banking tasks.

Skills

Customer service

Cash handling

Tools

NAB systems

Job description

NAB is seeking a Branch Customer Advisor to support Hills District Branches with a customer-centric, service-focused approach. This part-time role (34+ hours) offers the chance to learn, grow, and contribute to a seamless banking experience for customers at Norwest, Rhodes, Ryde and Macquarie Centre.

No banking experience required — full training provided. You’ll be first point of contact, help customers open accounts, handle transactions, and promote Smarter Banking options, while enjoying a