Parramatta IT Service Desk Specialist – SAP & On-Call

026 Heidelberg Materials Australia Pty Ltd; Sydney; In loco; AUD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive remuneration

Learning and development

Career growth

Novated leasing

Parental leave

Descrizione del lavoro

Heidelberg Materials Australia seeks a Service Desk Specialist to provide Level 1 IT support across internal customers, managing incidents, requests, and on-call roster while delivering a high-quality user experience. Based in Parramatta, NSW, you will support Windows, Microsoft 365, SAP, Active Directory and collaborate with national/global IT teams.

Join a safety-first, collaborative environment with opportunities for professional development and exposure to modern technologies.

Competenze

• Exposure to ServiceNow (strongly preferred) or similar ITSM/ticketing platforms.
• Experience in IT Service Desk, Desktop Support, or Systems Administration.
• Strong Microsoft Windows and Microsoft 365 support experience.
• Level 1 support experience across business applications, ideally SAP.
• Experience with Active Directory and user account administration.
• Experience supporting Windows 11, Outlook, Azure Virtual Desktop, and Thin Client environments.
• Knowledge of Microsoft Teams telephony, mobile devices, and end-user technologies.
• Understanding of Windows Server, virtualised environments, and basic network troubleshooting.
• Experience working with geographically dispersed teams and supporting users across multiple time zones.

Mansioni

• Provide first-level technical support to internal customers via phone, remote assistance, and ticketing systems.
• Create, manage, and resolve support tickets within agreed service level targets.
• Escalate incidents and service requests to Level 2 and Level 3 support teams where required.
• Perform daily proactive system health checks to ensure operational stability.
• Monitor business applications and services, identifying and escalating issues as needed.
• Support the rollout of new technologies, systems, and business applications.
• Assist users in effectively utilising business systems and technology solutions.
• Manage user account administration activities, including moves, adds, and changes within SAP and identity management systems.
• Support business continuity and disaster recovery activities when required.
• Work closely with Heidelberg Materials Global Operations and Support teams to ensure timely issue resolution.
• Assist with major incident management activities and business communications.
• Develop and maintain support documentation, FAQs, and standard operating procedures.
• Participate in an after-hours support roster, including Saturday shifts and on-call support, including weeknights and weekends.

Conoscenze

ServiceNow

ITSM

IT Service Desk

Windows 365

Active Directory

SAP

Azure Virtual Desktop

Windows 11

Microsoft Teams telephony

Networking basics

Time-zone support

Formazione

Diploma or tertiary IT qualification

Microsoft certifications

Strumenti

SAP

Descrizione del lavoro

Heidelberg Materials Australia seeks a Service Desk Specialist to provide Level 1 IT support across internal customers, managing incidents, requests, and on-call roster while delivering a high-quality user experience. Based in Parramatta, NSW, you will support Windows, Microsoft 365, SAP, Active Directory and collaborate with national/global IT teams.

Join a safety-first, collaborative environment with opportunities for professional development and exposure to modern technologies.