Parliament Security & Visitor Experience Officer

Queensland Parliament Service; Brisbane; On-site; AUD 55,000 - 73,000; Full time

Job summary

Queensland Parliament Service in Brisbane is seeking a Parliamentary Security Officer (Day Worker) to provide protective security, monitor access and respond to emergencies across the Parliamentary Precinct. You will be the first point of contact for visitors, delivering excellent customer service while contributing to a safe, secure and welcoming environment for Members, staff and contractors.

Experience in CCTV monitoring or control room operations is valued, but training can be provided for

Qualifications

• Strong commitment to customer service and engaging with a diverse range of people.
• Experience in customer-facing roles, security, hospitality or public service.
• CCTV monitoring and control room experience is valued but training can be provided.
• Excellent interpersonal, communication and conflict resolution skills.
• Sound judgement and the ability to assess situations and respond appropriately.
• Ability to stay calm and professional in dynamic or challenging situations.
• Ability to work independently and in a team, across varied shifts.

Responsibilities

• Maintain a visible, professional security presence across the precinct.
• Provide high-quality customer service to Members, staff, visitors and contractors.
• Operate access control points, screening areas and visitor entry points.
• Monitor CCTV, alarms, access systems and control room operations.
• Conduct patrols, building checks and security observations.
• Respond to incidents, emergencies and requests for assistance calmly and professionally.
• Support sittings, events and public visits with a customer-focused approach.
• Assist with emergency management activities, including evacuations and first aid.
• Prepare incident reports, logs and handover documentation.
• Liaise with Members, staff, visitors, contractors and emergency services.

Skills

Customer service

Security operations

Communication skills

Teamwork

Adaptability

Conflict resolution

Written communication

Tools

CCTV monitoring

Access control

Alarms

Job description

Queensland Parliament Service in Brisbane is seeking a Parliamentary Security Officer (Day Worker) to provide protective security, monitor access and respond to emergencies across the Parliamentary Precinct. You will be the first point of contact for visitors, delivering excellent customer service while contributing to a safe, secure and welcoming environment for Members, staff and contractors.

Experience in CCTV monitoring or control room operations is valued, but training can be provided for