Parking Services Supervisor - Stonnington

Orikan Group; Melbourne; On-site; AUD 85,000 - 110,000; Full time

Job summary

Orikan Group in Melbourne is seeking an experienced Parking Services Supervisor to lead the day-to-day delivery of parking enforcement and compliance for the Stonnington operation. Based at our South Yarra office, you will oversee Parking Officers and Senior Officers, ensuring services meet legislation, contractual obligations and Orikan standards.

This hands-on leadership role focuses on service performance, staff development, and proactive engagement with council and community stakeholders to

Responsibilities

• Supervise and coordinate the daily activities of Parking Officers and Senior Officers.
• Manage rostering, operational scheduling and resource allocation to maintain effective service coverage.
• Monitor productivity, service levels, contractual requirements and key performance indicators.
• Provide visible, practical leadership and support to employees in the field.
• Lead, coach and develop team members to achieve individual and operational objectives.
• Set clear expectations and provide regular feedback, coaching and support.
• Conduct performance discussions and address employee performance concerns appropriately.
• Support recruitment, onboarding, training and competency development.
• Build a positive, inclusive and safety-focused team culture aligned with Orikan’s values.
• Ensure legislation, guidelines, regulations, policies and procedures are applied consistently.
• Provide guidance and escalation support for complex enforcement, compliance and customer matters.
• Review infringement, investigation and enforcement activities for accuracy and compliance.
• Assist with infringement reviews, complaints, investigations and regulatory matters.
• Build trusted relationships with council representatives, community members and other key stakeholders.
• Manage escalated customer enquiries, complaints and service issues professionally and promptly.
• Represent Orikan at meetings, site visits and stakeholder engagements.
• Prepare operational reports, performance data, incident reports and service updates.
• Analyse operational trends and recommend improvements to systems, processes and service delivery.

Job description

Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.

Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.

Based at our South Yarra office Lead and Support Orikan’s Parking Services operation for Stonnington Partner with council and key community stakeholders

The opportunity:

Orikan is seeking an experienced Parking Services Supervisor to lead and coordinate the day-to-day delivery of parking enforcement and compliance services for our Stonnington operation.

Based at our South Yarra office and reporting to the General Manager – Parking Services, this hands-on leadership role is responsible for providing operational oversight and guidance to Parking Officers and Senior Officers. You will ensure services are delivered efficiently, consistently and in accordance with relevant legislation, contractual obligations and Orikan’s organisational standards.

This is an opportunity for an experienced operational leader to take ownership of service performance, employee development, stakeholder engagement and continuous improvement within a highly visible community-based operation.

What you’ll be responsible for:

Operational leadership

• Supervise and coordinate the daily activities of Parking Officers and Senior Officers.
• Manage rostering, operational scheduling and resource allocation to maintain effective service coverage.
• Monitor productivity, service levels, contractual requirements and key performance indicators.
• Provide visible, practical leadership and support to employees in the field.

People leadership

• Lead, coach and develop team members to achieve individual and operational objectives.
• Set clear expectations and provide regular feedback, coaching and support.
• Conduct performance discussions and address employee performance concerns appropriately.
• Support recruitment, onboarding, training and competency development.
• Build a positive, inclusive and safety-focused team culture aligned with Orikan’s values.

Compliance and enforcement

• Ensure legislation, guidelines, regulations, policies and procedures are applied consistently.
• Provide guidance and escalation support for complex enforcement, compliance and customer matters.
• Review infringement, investigation and enforcement activities for accuracy and compliance.
• Assist with infringement reviews, complaints, investigations and regulatory matters.

Customer and stakeholder engagement

• Build trusted relationships with council representatives, community members and other key stakeholders.
• Manage escalated customer enquiries, complaints and service issues professionally and promptly.
• Represent Orikan at meetings, site visits and stakeholder engagements.

Reporting and continuous improvement

• Prepare operational reports, performance data, incident reports and service updates.
• Analyse operational trends and recommend improvements to systems, processes and service delivery.