Parking Services Lead — Operations & Compliance

Orikan; Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Orikan in Melbourne’s South Yarra is seeking a Parking Services Supervisor to lead the day‑to‑day delivery of parking enforcement for the Stonnington operation. Based at the South Yarra office, you will oversee Parking Officers and Senior Officers, ensuring services meet legislation, contractual obligations, and Orikan’s standards.

You will drive performance, employee development and stakeholder engagement in a visible community‑based operation, delivering continuous improvement and

Qualifications

• Experience in parking enforcement or regulatory services.
• Experience leading frontline operational teams.
• Knowledge of relevant legislation and enforcement practices.
• Experience managing customer enquiries and complex stakeholder interactions.
• Strong leadership and communication abilities.

Responsibilities

• Supervise and coordinate daily activities of Parking Officers and Senior Officers.
• Manage rostering, scheduling and resource allocation for service coverage.
• Monitor productivity, service levels and KPIs.
• Provide practical leadership and field support to staff.
• Lead, coach and develop team members to achieve objectives.
• Conduct regular performance discussions and provide feedback.
• Support recruitment, onboarding and training.
• Build a safe, inclusive team culture aligned with values.
• Ensure compliance with legislation, guidelines and policies.
• Review infringement and enforcement activities for accuracy.
• Engage with council and stakeholders professionally.
• Prepare operational reports and analyse trends for improvements.

Skills

Frontline leadership

People management

Operational leadership

Stakeholder engagement

Communication

Regulatory compliance knowledge

Decision making

Reporting and data analysis

Risk management

Microsoft Office

Education

Driver Licence (Australia)

National Police Check

First Aid Certificate

Job description

About Orikan

Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.

Job Type: Permanent - Full Time

Location: South Yarra, Victoria, 3141

Job Category: Parking Officers

About Orikan

Orikan is a world-class provider of a complete range of parking technology solutions that support real communities. From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics: we provide a one-of-a-kind, industry-leading suite of services and solutions.

Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities.

Job Description

📍 Based at our South Yarra office

🚗 Lead and Support Orikan’s Parking Services operation for Stonnington

🤝 Partner with council and key community stakeholders

The Opportunity

Orikan is seeking an experienced Parking Services Supervisor to lead and coordinate the day-to-day delivery of parking enforcement and compliance services for our Stonnington operation.

Based at our South Yarra office and reporting to the General Manager – Parking Services, this hands-on leadership role is responsible for providing operational oversight and guidance to Parking Officers and Senior Officers. You will ensure services are delivered efficiently, consistently and in accordance with relevant legislation, contractual obligations and Orikan’s organisational standards.

This is an opportunity for an experienced operational leader to take ownership of service performance, employee development, stakeholder engagement and continuous improvement within a highly visible community-based operation.

What You’ll Be Responsible For

Operational leadership

• Supervise and coordinate the daily activities of Parking Officers and Senior Officers.
• Manage rostering, operational scheduling and resource allocation to maintain effective service coverage.
• Monitor productivity, service levels, contractual requirements and key performance indicators.
• Provide visible, practical leadership and support to employees in the field.
  
  

People leadership

• Lead, coach and develop team members to achieve individual and operational objectives.
• Set clear expectations and provide regular feedback, coaching and support.
• Conduct performance discussions and address employee performance concerns appropriately.
• Support recruitment, onboarding, training and competency development.
• Build a positive, inclusive and safety-focused team culture aligned with Orikan’s values.
  
  

Compliance and enforcement

• Ensure legislation, guidelines, regulations, policies and procedures are applied consistently.
• Provide guidance and escalation support for complex enforcement, compliance and customer matters.
• Review infringement, investigation and enforcement activities for accuracy and compliance.
• Assist with infringement reviews, complaints, investigations and regulatory matters.
  
  

Customer and stakeholder engagement

• Build trusted relationships with council representatives, community members and other key stakeholders.
• Manage escalated customer enquiries, complaints and service issues professionally and promptly.
• Represent Orikan at meetings, site visits and stakeholder engagements.
  
  

Reporting and continuous improvement

• Prepare operational reports, performance data, incident reports and service updates.
• Analyse operational trends and recommend improvements to systems, processes and service delivery.
• Maintain accurate records and compliance documentation.
• Support client, operational and organisational improvement initiatives.
  
  

Safety and risk

• Promote a strong safety culture across the operational team.
• Ensure compliance with workplace health and safety requirements.
• Investigate incidents and hazards and implement appropriate corrective actions.
• Identify operational risks and implement suitable mitigation strategies.
  
  

About You

Desired Skills and Experience

You are a capable and credible frontline leader who can balance people management, operational priorities, compliance requirements and stakeholder expectations.

To Succeed In This Role, You Will Bring

• Experience in parking enforcement, compliance, regulatory services or a related operational environment.
• Previous experience leading, supervising or coordinating a frontline operational team.
• Sound knowledge of relevant legislation, enforcement practices and regulatory compliance requirements.
• Experience managing customer enquiries, complaints, investigations and complex stakeholder interactions.
• Strong leadership and communication skills, with the ability to motivate, develop and influence others.
• Sound judgement and the confidence to make professional, impartial decisions.
• Strong conflict resolution, investigation and problem-solving capability.
• The ability to manage competing priorities in a dynamic operational environment.
• Experience preparing reports, analysing operational information and monitoring performance.
• Confidence using Microsoft Office, mobile technology and operational management systems.
• A strong commitment to safety, service excellence and continuous improvement.
  
  

Essential Requirements

• Current Australian Driver Licence.
• Satisfactory National Police Check.
• Current First Aid Certificate, or the ability to obtain one.
  
  

Why join Orikan?

This is a senior frontline opportunity where you can directly influence team performance, service quality and the experience of Orikan’s clients and the wider community.

You will join a business that combines operational expertise, technology and compliance services to deliver practical outcomes for its clients. If you are a proactive leader who values accountability, strong relationships and continuous improvement, we would like to hear from you.

Apply now to join Orikan as our Parking Services Supervisor – Stonnington.