Parking Admin & Customer Care Specialist

Whitsunday Regional Council; Whitsunday Regional; On-site; AUD 70,000 - 85,000; Full time

Job summary

The Whitsunday Regional Council is seeking a Commercial Businesses Administration Assistant at Whitsunday Coast Airport. The role focuses on parking administration, handling customer enquiries, maintaining accurate records, and supporting infringement reviews and follow-ups to ensure an efficient service.

You will respond to customers, manage records, prepare correspondence and collaborate with parking officers and external agencies to progress matters.

Qualifications

• Experience in administration and customer service.
• Strong attention to detail and accurate record keeping.
• Confidence using computerised systems and business software.
• Clear and professional written and verbal communication skills.
• Ability to interpret and apply procedures, policies, guidelines and regulations.
• A current C Class Driver's Licence.
• Experience in local government, regulatory, infringement or commercial parking administration would be highly regarded.

Responsibilities

• Provide professional and responsive service to customers with parking enquiries.
• Keep parking records and documentation accurate and up to date.
• Support the administration of infringement notices, reviews, payments and follow-up actions.
• Prepare correspondence, reports, data and supporting documentation.
• Work with internal teams, parking officers and external agencies to progress parking matters.
• Help identify opportunities to improve administrative efficiency.

Skills

Administration experience

Customer service

Attention to detail

Record keeping

Communication skills

Procedures interpretation

Driver's licence

Job description

The Whitsunday Regional Council is seeking a Commercial Businesses Administration Assistant at Whitsunday Coast Airport. The role focuses on parking administration, handling customer enquiries, maintaining accurate records, and supporting infringement reviews and follow-ups to ensure an efficient service.

You will respond to customers, manage records, prepare correspondence and collaborate with parking officers and external agencies to progress matters.