P&C Operations Analyst

AIA; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

AIA Shared Services in Melbourne is seeking a P&C Operations Analyst to support people operations, governance and insights, delivering accurate reporting, data quality and governance processes while enabling continuous improvement.

You will partner with People Intelligence and Payroll teams, manage Workday data and stakeholder reporting, and help optimise processes across remuneration, workforce analytics and governance activities.

Qualifications

• Strong analytical and problem-solving skills with attention to detail.
• Advanced Microsoft Excel and reporting skills.
• Ability to interpret and present data clearly.

Responsibilities

• Provide high-quality operational and administrative support across the People & Culture Operations, Governance and Insights portfolio.
• Prepare recurring workforce reports and undertake data analysis to support business and people-related decision making.
• Support data validation, quality assurance activities and reporting accuracy.
• Maintain workforce, remuneration and governance information to ensure records remain accurate and compliant.
• Assist with remuneration and performance cycle administration and support market benchmarking activities.
• Partner with stakeholders to improve reporting processes, data quality and operational efficiencies.
• Maintain governance registers, documentation, Workday knowledge articles and standard operating procedures.
• Coordinate and track actions arising from governance and operational processes, ensuring timely completion.
• Manage multiple priorities while delivering accurate work within agreed timeframes.
• Contribute to continuous improvement initiatives that enhance team productivity and effectiveness.

Job description

BE THE DIFFERENCE

At AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The Opportunity

This is an exciting opportunity to join the People & Culture Operations, Governance and Insights team as a P&C Operations Analyst, where you will play a key role in supporting people operations, workforce reporting, governance activities and continuous improvement initiatives. Working closely with the People Intelligence team and broader P&C function, you will gain exposure across People Intelligence, Performance & Reward, Payroll, Risk and Governance which will inturn provide you with a strong foundation to develop a broad HR operations and analytics career. Within this role you will contribute to the delivery of accurate reporting, data quality initiatives, governance processes and operational support while helping improve team efficiency and effectiveness across the People & Culture portfolio.

Key Responsibilities

• Provide high-quality operational and administrative support across the People & Culture Operations, Governance and Insights portfolio.
• Prepare recurring workforce reports and undertake data analysis to support business and people-related decision making.
• Support data validation, quality assurance activities and reporting accuracy.
• Maintain workforce, remuneration and governance information to ensure records remain accurate and compliant.
• Assist with remuneration and performance cycle administration and support market benchmarking activities.
• Partner with stakeholders to improve reporting processes, data quality and operational efficiencies.
• Maintain governance registers, documentation, Workday knowledge articles and standard operating procedures.
• Coordinate and track actions arising from governance and operational processes, ensuring timely completion.
• Manage multiple priorities while delivering accurate work within agreed timeframes.
• Contribute to continuous improvement initiatives that enhance team productivity and effectiveness.

Requirements and Competencies

• Strong analytical, organisational and problem-solving skills with exceptional attention to detail.
• Advanced capability in Microsoft Office applications, particularly Excel and spreadsheet-based reporting.
• The ability to interpret, analyse and present data in a clear and meaningful way.
• Strong written and verbal communication skills and the ability to build effective working relationships with stakeholders.
• Experience managing competing priorities and delivering quality outcomes in a fast-paced environment.
• A proactive approach to process improvement and a willingness to take ownership of operational activities.
• An interest in developing a broad understanding of People & Culture operations, workforce analytics, governance and reporting.
• Experience in HR, payroll, business operations or a related administrative environment will be highly regarded.
• Exposure to Workday or other HRIS platforms and reporting tools will be advantageous.
• Relevant tertiary qualifications or equivalent professional experience in Human Resources, Business, Analytics or a related discipline.

Why Choose AIA

At AIA, we've made a promise to help people live healthier, longer, better lives. And it starts with our own people. Access our training and development to build on your current skills. Career development through internal mobility opportunities. Work for a business helping millions of Australians and make a difference to someone's life everyday. Access additional leave days a year to recharge and refresh yourself. Enjoy wonderful Health and Wellbeing initiatives that support you. Work with supportive and inclusive managers.

AIA Australia, we're proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group - it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

Lots of companies like to say they're different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year. AIA is different. Are you? If you want to be part of an organisation that helps people live better every single day.

"Better" starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what "Better" looks like.

View our AIA LinkedIn page. Bring your difference to AIA.