P&C Operations Analyst

AIA; Australia; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Training and development

Internal mobility

Health & Wellbeing

Additional leave

Supportive managers

Job summary

AIA Australia is seeking a P&C Operations Analyst to support people operations, governance and insights in Melbourne or Sydney. You will deliver accurate reporting, data quality initiatives and governance processes while enabling efficiency gains across People & Culture.

You will work with the People Intelligence team, support remuneration cycles and benchmarking, and collaborate with stakeholders to optimise processes and reports. This role offers growth in HR analytics and operations.

Qualifications

• Strong analytical, organisational and problem-solving skills with exceptional attention to detail.
• Advanced capability in Microsoft Excel and spreadsheet-based reporting.
• Experience interpreting, analysing and presenting data clearly.
• Strong written and verbal communication with stakeholders.
• Experience managing competing priorities in a fast-paced environment.
• Exposure to Workday or other HRIS platforms is advantageous.

Responsibilities

• Provide high-quality operational and administrative support across the People & Culture Operations, Governance and Insights portfolio.
• Prepare recurring workforce reports and undertake data analysis to support decision making.
• Support data validation, quality assurance and reporting accuracy.
• Maintain workforce, remuneration and governance information to ensure records are accurate and compliant.
• Assist with remuneration and performance cycle administration and benchmarking activities.
• Partner with stakeholders to improve reporting processes and data quality.
• Maintain governance registers, documentation and SOPs.
• Coordinate and track actions arising from governance and operational processes.
• Manage multiple priorities while delivering accurate work within deadlines.
• Contribute to continuous improvement initiatives.

Skills

Analytical skills

Advanced Excel

Data interpretation

Stakeholder communication

Organisational skills

Problem solving

Education

Tertiary qualification in HR/Analytics

Tools

Workday

HRIS platforms

Job description

## P&C Operations AnalystApply: Melbourne, AU-AIA Australia: Sydney, AU-AIA Australia: Full time: Posted Today: End Date: October 17, 2026 (9 days left to apply): JR-70669BE THE DIFFERENCE At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.## **The Opportunity**This is an exciting opportunity to join the People & Culture Operations, Governance and Insights team as a **P&C Operations Analyst**, where you will play a key role in supporting people operations, workforce reporting, governance activities and continuous improvement initiatives. Working closely with the People Intelligence team and broader P&C function, you will gain exposure across People Intelligence, Performance & Reward, Payroll, Risk and Governance which will inturn provide you with a strong foundation to develop a broad HR operations and analytics career. Within this role you will contribute to the delivery of accurate reporting, data quality initiatives, governance processes and operational support while helping improve team efficiency and effectiveness across the People & Culture portfolio. ## To do this successfully you will* Provide high-quality operational and administrative support across the People & Culture Operations, Governance and Insights portfolio.* Prepare recurring workforce reports and undertake data analysis to support business and people-related decision making.* Support data validation, quality assurance activities and reporting accuracy.* Maintain workforce, remuneration and governance information to ensure records remain accurate and compliant.* Assist with remuneration and performance cycle administration and support market benchmarking activities.* Partner with stakeholders to improve reporting processes, data quality and operational efficiencies.* Maintain governance registers, documentation, Workday knowledge articles and standard operating procedures.* Coordinate and track actions arising from governance and operational processes, ensuring timely completion.* Manage multiple priorities while delivering accurate work within agreed timeframes.* Contribute to continuous improvement initiatives that enhance team productivity and effectiveness. ## Successful Applicants will demonstrate* Strong analytical, organisational and problem-solving skills with exceptional attention to detail.* Advanced capability in Microsoft Office applications, particularly Excel and spreadsheet-based reporting.* The ability to interpret, analyse and present data in a clear and meaningful way.* Strong written and verbal communication skills and the ability to build effective working relationships with stakeholders.* Experience managing competing priorities and delivering quality outcomes in a fast-paced environment.* A proactive approach to process improvement and a willingness to take ownership of operational activities.* An interest in developing a broad understanding of People & Culture operations, workforce analytics, governance and reporting.* Experience in HR, payroll, business operations or a related administrative environment will be highly regarded.* Exposure to Workday or other HRIS platforms and reporting tools will be advantageous.* Relevant tertiary qualifications or equivalent professional experience in Human Resources, Business, Analytics or a related discipline. **Why choose AIA:**At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.* Access our training and development to build on your current skills* Career development through internal mobility opportunities* Work for a business helping millions of Australians and make a difference to someone’s life everyday* Access additional leave days a year to recharge and refresh yourself* Enjoy wonderful Health and Wellbeing initiatives that support you* Work with supportive and inclusive managersAt AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year.**AIA is different. Are you?**If you want to be part of an organisation that helps people live better every single day, apply via the link.