Overnight Front Desk Associate

UFC Gym - Downtown Pittsburgh; Woodbridge; On-site; AUD 22,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Training & development

401(k)

401(k) matching

Employee discounts

Free uniforms

Job summary

UFC GYM - Downtown Pittsburgh is seeking a Front Desk Associate to welcome guests, process memberships and guest passes, and handle check-ins with a professional, friendly approach.

You will support club operations, maintain a clean front desk and lobby, answer calls, and assist with scheduling group fitness and events while upholding safety and cleanliness standards.

Qualifications

• Must be energetic with a friendly, outgoing personality and positive attitude.
• Strong interpersonal and communication skills, including telephone etiquette.
• Customer service focus, diplomacy and professionalism.
• Follow oral and written instructions and multi-task with accuracy and attention to detail.
• Maintain cleanliness and organization in a fast-paced environment.

Responsibilities

• Assist with membership sales, new member enrollments, guest passes, and late dues.
• Greet guests and members, ensure prompt assistance and check-in procedures.
• Answer incoming calls professionally and efficiently.
• Maintain front desk, lobby and locker room cleanliness; monitor maintenance and sanitation.

Skills

Customer service

Interpersonal skills

Telephone etiquette

Attention to detail

Multi-tasking

Education

High school diploma or GED

CPR/AED certification

Job description

Benefits

• Paid time off
• Training & development
• 401(k)
• 401(k) matching
• Employee discounts
• Free uniforms

We Empower the Fighting Spirit in You!

Essential Duties & Responsibilities

Front Desk Customer Service

• Assists with membership sales, new member enrollments, guest pass processing, collection of late dues, and maintains a clean and organized front desk, lobby, and locker room environment through routine cleaning, mopping, dusting, replenishing supplies, and freshening common areas.
• Ensures that guests and members are warmly greeted and promptly assisted.
• Ensures incoming calls are answered in a professional and efficient manner
• Ensures proper member check-in procedures are followed
• Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve
• Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
• Immediately reports or escalates to management any unsafe conditions or emergency situations
• Maintains a clean, organized, and welcoming front desk and lobby environment at all times

Club Operations, Cleaning & Administration

• Keeps front desk, lobby, locker rooms, and common areas neat, clean, and presentable at all times
• Performs routine cleaning duties including mopping, dusting, wiping surfaces, and trash removal
• Replenishes supplies such as paper products, soap, sanitizing stations, and locker room amenities as needed
• Freshens and maintains locker rooms to ensure a clean and comfortable member experience
• Monitors club cleanliness standards and immediately addresses or reports maintenance and sanitation concerns
• Monitors retail goals and ensures club is on track to meet and exceed assigned goals
• Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

Required Qualifications

Knowledge, Skills & Abilities:

• Must be energetic and possess a very friendly, outgoing personality and positive attitude
• Possess strong interpersonal and communication skills, including telephone etiquette
• Possess a strong customer service focus, diplomacy and professionalism
• Understands and follows oral and written instructions
• Able to multi-task and perform tasks with accuracy and attention to detail
• Ability to maintain cleanliness and organization in a fast-paced environment
• Gym/Fitness industry experience preferred, but not required

Minimum Certifications/Educational Level

• High school diploma or GED required
• Current CPR/AED certification

Shifts Available

• Overnight shift 10pm-6am
• Must be available to work overnight shifts on both weekdays and weekends

Compensation: $16.00 - $16.50 per hour

Train Different, Live Different, Work Different. At UFC GYM we inspire others to reach their potential in and out of the gym. We are passionate about maximizing potential – in our members, our teammates and ourselves. Think big, don’t settle and change lives including your own. If you believe in excellence, value a high-performance lifestyle and are passionate about enriching lives through health and fitness, then you belong here.

UFC GYM is an original. The Original. We are proud to be the global leader in mixed martial arts inspired fitness and conditioning. Forged from the partnership of two powerhouses, the Ultimate Fighting Championship and New Evolution Ventures (NEV), we empower everyone to access the training benefits and programs of elite UFC athletes.

UFC GYM is more than a brand. We are a community of fitness committed individuals who believe in the power of a team approach. Your success is our success. Join our family and find out!

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact us at [phone] or [e-mail].

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.