Outreach Carer Services Navigator

Wellways Australia Limited; Bundaberg; On-site; AUD 53,000 - 76,000; Part time

Benefits offered by this job

Salary Packaging: up to $15,899 of pre

Meal & Entertainment Allowance: up to$

Employee Assistance Program

Job summary

Wellways Australia Limited in Bundaberg, Queensland, seeks an Outreach Carer Services Navigator. This mobile role travels across the Bundaberg region to connect carers with Carer Gateway services, building relationships with local services and communities.

You will develop collaborative partnerships, run targeted outreach campaigns, and provide practical support to carers including intake, planning and referrals.

Qualifications

• Lived carer experience or equivalent community-sector background.
• Certificate IV or higher in a support discipline or equivalent.
• Current driver’s license and ability to travel regularly.
• NDIS check/Blue Card and right to work in Australia.

Responsibilities

• Develop partnerships with local organisations to support carers.
• Conduct targeted outreach activities and community events to reach carers.
• Provide intake, planning conversations and coordinate referrals to services.

Skills

Lived carer experience

Travel readiness

IT skills

Right to work in AU

Education

Certificate IV or higher in a support discipline

QLD Blue Card

NDIS Worker Orientation Certificate

NDIS Worker Screening / QLD Yellow Card

Job description

Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we’d love to hear from you. Build a rewarding career with an organisation that truly puts people first! SCHADS 4B ($46.70ph) + Super + Salary Packaging benefits Ongoing, Part-Time (30.4hrs) opportunity based in Bundaberg QLD

About the opportunity

This is an exciting new role designed to integrate community development and community engagement approaches to raise awareness and enhance accessibility to Carer Gateway services through a mobile outreach hub. The Outreach Carer Services Navigator role is mobile and involves regular travel across the Bundaberg QLD regions, providing consistent presence and reliable support to carers. Working with a team, you will actively build strong, sustainable relationships with community organisations, health services, schools, aged care facilities and local government agencies to embed carer support locally.

The role has three core functions:

• Community Development: Using your community development, relationship building skills, establish and nurture collaborative partnerships with local organisations, building their capacity to identify, support, and refer carers. This includes ongoing training and support for community and frontline staff, embedding referral pathways, and ensuring the Mobile Carer Hub becomes a trusted, integrated part of the local service landscape.
• Community Engagement: Conduct targeted outreach activities, campaigns, and events to raise awareness of Carer Gateway services and connect directly with carers who may not otherwise access support. This includes planned community events (e.g., Carers Week, NAIDOC Week) and informal engagements designed to identify and reach hidden carers.
• Direct Carer Support: Provide accessible advice and guidance to carers, conduct intake and planning conversations, prepare individualised carer support plans, coordinate referrals to relevant services and facilitate opportunities for carers to engage in peer support activities.

To be successful in this role, you will need:

• Lived experience as a young Carer or adult Carer Certificate IV or above in a support discipline and/or Equivalent Community sector experience
• Current valid Driver’s Licence
• Work in a mobile setting and ability to travel regularly
• Satisfactory National Police Records Check (within 12 months)
• QLD Blue Card
• NDIS Workers Screening check / QLD Yellow Card
• Appropriate IT Skills
• Right to Work within Australia
• NDIS Worker Orientation Module Certificate

What we offer

Purpose-Driven Culture: Immerse yourself in a culture where passion meets purpose. Here, you can thrive while making a genuine difference. We hold respect for every individual close to our hearts, and we cherish the unique contributions that each person brings to the table. Equitable and Inclusive Work Environment: We take pride in fostering a workplace that's not just diverse, but also equitable and socially inclusive. We value the rich tapestry of backgrounds, experiences, and perspectives that our team members bring, and we actively promote an atmosphere of inclusion and belonging.

• Salary Packaging: Enhance your financial well-being with our salary packaging option, which lets you allocate up to $15,899 of your salary for specific expenses before taxes kick in. This means more financial flexibility for you to allocate funds toward things like rent, mortgage payments, or car leasing.
• Meal and Entertainment Allowance: Indulge in the joys of life with our meal and entertainment allowance, available through salary packaging. You can enjoy up to $2,650 per annum to savor delightful meals and experiences with your loved ones, all while saving on taxes.
• Employee Assistance Program: We understand that life comes with its challenges, and your well-being is important to us. As part of our commitment to your holistic health, you and your family have access to our Employee Assistance Program. It's a supportive resource designed to help you navigate life's ups and downs with confidence and resilience.

Join us, and not only will you find a fulfilling career, but you'll also discover a host of benefits that enrich your personal and professional life. We're not just offering a job; we're inviting you to be a part of an inclusive, supportive, and purpose-driven community where your well-being and success matter most. Your journey towards a better future starts here.

Why us?

Wellways are a team of approximately 2000 staff and 150 volunteers across 93 sites providing a range of programs, services and supports to people right across Queensland, New South Wales, Australian Capital Territory, Victoria and Tasmania. We remain committed to our mission, of creating inclusive communities where everyone can imagine and achieve their hopes and potential; and we are always on the look-out for like-minded people who would like to be a part of this.

For a confidential discussion about the role, please contact Joe Woznitza at [e-mail]

Applications Close 19/11/2026

Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.

Reconciliation | Wellways Job Description Summary Culture We’re passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.