Outdoor Gear Warehouse & Customer Service Pro

Shooting Industry Foundation of Australia; Queensland; Hybrid; AUD 48,000 - 60,000; Full time

Job summary

Backcountry Outfitters in Australia is seeking a Warehouse & Customer Service Assistant for casual or full-time work to support our wholesale warehouse operations. The role focuses on speed, accuracy, and adaptability while delivering quality service to trade and wholesale customers.

As a small, family-run business, you’ll gain exposure across stock handling, order fulfillment, invoicing, and customer support within the outdoor and firearms-related industry.

Qualifications

• Experience in warehouse and customer service is preferred.
• Ability to use invoicing, inventory and logistics systems.
• Forklift operation experience is a plus.

Responsibilities

• Provide customer service via phone and email for orders and product queries.
• Pick, pack and dispatch customer orders with high accuracy.
• Assist with deliveries and stock put-away; verify delivery dockets.
• Use invoicing, inventory and logistics systems.
• Handle warranty claims and liaise with customers and suppliers as needed.
• Maintain professionalism with customers, suppliers and internal staff.
• Demonstrate clear communication and sound decision-making in ambiguous situations.
• Identify opportunities to improve warehouse operations and processes.
• Demonstrate knowledge or interest in firearms and outdoor industry.

Skills

Customer service

Warehouse operations

Order fulfilment

Communication

Adaptability

Tools

Invoicing software

Inventory systems

Logistics systems

Job description

Backcountry Outfitters in Australia is seeking a Warehouse & Customer Service Assistant for casual or full-time work to support our wholesale warehouse operations. The role focuses on speed, accuracy, and adaptability while delivering quality service to trade and wholesale customers.

As a small, family-run business, you’ll gain exposure across stock handling, order fulfillment, invoicing, and customer support within the outdoor and firearms-related industry.