Outbound Charity Fundraiser — Paid Training & Impact

Mondial; Sydney; Hybrid; AUD 38,000 - 55,000; Full time

Benefits offered by this job

Paid training

Fortnightly pay

No Sunday work

On-site North Sydney office

Friendly team

Job summary

Mondial Telephone Fundraising is a North Sydney contact centre agency partnering with Australian and New Zealand charities. In this outbound role, you will call supporters who care about a cause, thank them for their generosity, and invite continued support.

You will work at least 25 hours per week, including two weekday evenings until 8pm and every second Saturday, on-site at the North Sydney office. Training is provided with ongoing coaching to grow your skills.

Qualifications

• Australian working rights required.
• Completed High School Certificate.
• Availability for at least 25 hours a week, including two weekday evenings until 8pm and every second Saturday (10am–5pm).
• Able to work on site at our North Sydney office, near the station.

Responsibilities

• Make outbound calls to charity supporters across campaigns.
• Thank supporters and share the impact of their giving.
• Invite supporters to increase or restart their donations.
• Handle questions and objections with care, respect and honesty.
• Accurately recording call outcomes and supporter details in our system.
• Follow each charity’s guidelines and fundraising compliance standards.
• Work with your Team Leader to build skills through coaching and feedback.

Skills

Clear communication

Phone manner

Computer literacy

Willing to learn

Team player

Education

High School Certificate

Job description

Mondial Telephone Fundraising is a North Sydney contact centre agency partnering with Australian and New Zealand charities. In this outbound role, you will call supporters who care about a cause, thank them for their generosity, and invite continued support.

You will work at least 25 hours per week, including two weekday evenings until 8pm and every second Saturday, on-site at the North Sydney office. Training is provided with ongoing coaching to grow your skills.