Order Operations Specialist - Google Chrome

MarketStar; Council of the City of Sydney; Hybrid; AUD 83,000 - 99,000; Full time

Job summary

A leading sales and marketing firm is seeking an Order Operations Specialist to manage processing and fulfillment of customer orders for Google Chrome products. The ideal candidate will have strong attention to detail, proficient communication skills, and proven experience in order processing. This hybrid role offers opportunities for career development and comprehensive benefits, including health coverage and training programs.

Benefits

Comprehensive health cover

Structured training & career development opportunities

Education reimbursement

Paid birthday leave

Mental health support

Bike To Work Scheme

Qualifications

• Proven experience in order processing, customer service, or operations.
• Exceptional attention to detail and accuracy in managing order information.
• Demonstrated problem-solving abilities.

Responsibilities

• Accurately process customer orders for Chrome products.
• Coordinate with sales and inventory for order fulfillment.
• Respond to customer inquiries and resolve order-related issues.

Skills

Fluent in English

Attention to detail

Proven experience in order processing

Proficiency in order management systems

Strong communication skills

Excellent organizational skills

Tools

Salesforce

ERP systems

Job description

Overview

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

About MarketStar

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation. Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!

About the Order Operations Specialist

MarketStar is looking for detail-oriented and proactive professionals to join our team, representing our client Google Chrome. This is a unique opportunity to be part of an exciting journey with one of the top three companies in the world.

Location: Hybrid, Leopardstown, Dublin 18

What Will You Do?

• Order Processing and Validation: Accurately and efficiently process customer orders for Chrome products and services, ensuring all necessary information is collected and validated, potentially utilizing internal systems like Salesforce and ERP systems like Workday.
• Order Fulfillment Coordination: Work closely with sales, inventory, and other relevant teams to ensure timely and accurate fulfillment of orders.
• Customer Communication and Resolution: Respond to customer inquiries and resolve issues related to orders, billing, and product delivery, maintaining a focus on customer satisfaction and efficient resolution.
• System and Data Management: Maintain accurate records of order transactions, update customer information, and leverage internal systems and databases for efficient operations.
• Process Optimization: Identify opportunities for improving order processing and fulfillment workflows, collaborating with other teams to implement enhancements and increase efficiency.
• Reporting and Analysis: Generate and analyze reports on order processing metrics, identify trends, and provide insights to support decision-making and operational improvements.
• Compliance and Adherence: Ensure all order operations comply with relevant policies, procedures, and regulatory requirements.

What Will You Need to Succeed?

• Fluent in English (speak, read and write).
• Proven experience in order processing, customer service, or operations.
• Exceptional attention to detail and accuracy in managing order information and data.
• Proficiency in order management systems, CRM (such as Salesforce), ERP systems, and standard office software.
• Strong communication and interpersonal skills, with the ability to clearly convey information and actively listen.
• Demonstrated problem-solving abilities and the capacity to improvise as needed.
• Excellent organizational skills, including time management and the ability to handle multiple tasks.
• A customer-focused mindset with a dedication to ensuring customer satisfaction.
• Ability to work effectively in a fast-paced environment and adapt to changing priorities.

What We Offer

In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:

• Comprehensive VHI Health cover from day one
• Structured training & career development opportunities
• Education reimbursement
• Paid birthday leave
• Personal Hardship Loan Program
• Mental health and 24/7 employee assistance program
• Bike To Work Scheme / Taxsaver Leap Card Scheme
• Top-performer and tenure awards

The pay for this position is a basic salary per annum of €55,000. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please contact us at [e-mail] for assistance.