Order Management Specialist

Metso; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Metso is hiring an Order Management Specialist to ensure accurate, on-time customer order processing and strong cross-functional collaboration. You will handle quotes, order validation, and coordination with production and logistics to support delivery timelines.

The role emphasizes attention to detail, proactive communication with customers, and adherence to company policies. 2+ years in related roles and SAP proficiency are preferred.

Qualifications

• Certificate or diploma in Business Administration, Supply Chain, or related field.
• Minimum 2 years' experience in order management, customer service, sales support, logistics, or a similar operational role.
• Proficiency in SAP systems (S/4HANA) and Microsoft Office Suite.

Responsibilities

• Process customer purchase orders in SAP and related systems.
• Create quotations in SAP.
• Review and validate order details including pricing, lead times, and product availability.

Skills

Attention to detail

Communication

Teamwork

Problem solving

Education

Certificate or diploma in Business Administration or Supply Chain

Tools

SAP (S/4HANA)

Microsoft Office

Job description

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Order Management Specialist

Primary Location: Cromer, NSW, AU

Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date:

Job Purpose:

The Order Management Specialist is responsible for the efficient execution of the end-to-end order management process, ensuring customer orders are processed accurately, delivered on time, and supported with exceptional service. The role works closely with customers and cross-functional teams to enhance operational performance, customer satisfaction, and overall business effectiveness. In addition, the position supports office administration activities to ensure a safe, professional, and well-organized workplace environment.

Key Responsibilities:

• Process customer purchase orders in SAP and related systems
• Creating quotations in SAP
• Review and validate order details including pricing, lead times, and product availability.

Provide intercompany pricing and order support to internal stakeholders.

• Process customer credits and returns
• Coordinate with production, logistics, and supply chain teams to ensure timely delivery.
• Proactively communicate order status, delays, or changes to customers.
• Maintain accurate records of orders, shipments, and customer interactions.
• Support invoicing and resolve discrepancies related to orders or deliveries.
• Contribute to continuous improvement initiatives related to order processing.
• Ensure compliance with company policies and trade regulations.

Support the day-to-day operation of the office, ensuring a professional and welcoming environment.

Coordinate visitor management and reception requirements.

Maintain stationery, office supplies, warehouse consumables, and kitchen supplies.

Organize team and company events, including catering and logistics.

Qualifications & Skills:

• Certificate or diploma in Business Administration, Supply Chain, or related field.

Minimum 2 years' experience in order management, customer service, sales support, logistics, or a similar operational role.

• Proficiency in SAP systems (S/4 HANA) and Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Excellent communication and problem-solving abilities.
• Ability to work collaboratively in a fast-paced environment.

Customer Focus

Attention to Detail

Planning and Organizing

Communication and Relationship Building

Problem Solving and Decision Making

Teamwork and Collaboration

Adaptability and Continuous Improvement

Accountability and Ownership

Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.