Optical Assistant - Casual

Specsavers; City of Melbourne; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Two free pairs of glasses per year

Birthday leave

Volunteer leave

Specsavers Perks App discounts

Job summary

Specsavers is hiring an Optical Assistant to join our Melbourne store. This casual role focuses on greeting customers, guiding bookings, and supporting eye care services. You’ll help pre-test procedures, assist Optometrists, and dispense glasses with tailored lens options.

We value patient-focused service and offer training to help you grow with our brand. You’ll have chances to progress into leadership and training paths as you develop in this dynamic retail optical environment.

Qualifications

• Passionate about customer service and improving lives.
• Availability to work on weekends is required.
• Full training will be provided to new joiners.

Responsibilities

• Greet, guide & book: be the first friendly face customers see, assist with queries, and manage bookings.
• Support the Experts: assist with pre-testing and help Optometrists ensure smooth appointments.
• Frame Styling Specialist: dispense glasses with a range of lens options tailored to each customer.
• Customer Experience Champion: ensure customers leave feeling good and valued.

Skills

Customer service

Rapport building

Communication

Professionalism under pressure

Job description

It’s the feeling of being able to grow your own way

The Role: Casual, availability to work on weekends is required.

Love retail, but feel like you need something more? At Specsavers, we turn retail into a career through the role of an Optical Assistant!

See this as the foundation to build on your retail or customer service experience to become an expert in all things optical.

In this role, no two days will feel the same:

• Greet, Guide & Book: Be the first friendly face customers see, assist with their queries, and manage bookings to ensure they’re all set for their next visit.
• Support the Experts: Learn to take patients through the pre-testing phase of their eye exam and assist our Optometrists to ensure smooth and efficient appointments.
• Frame Styling Specialist: Dispense glasses with a range of lens options tailored to each customer’s needs
• Customer Experience Champion: Be our customer experience champion and help us ensure that our customers leave feeling good.

Loving this and want to learn more? Once you have learnt the foundation, then be taught to be:

• Master Your Skill: Opportunity to work towards a Cert IV in Optical Dispensing with full funding available! (Eligibility and completion requirements apply.)
• Lean into Leadership: Opportunities to grow into In-Store Trainer or Supervisor roles - don’t take our word for it! Watch this to hear from our amazing team!

Our store teams bring the vision - join us and add yours:

• Who Are You? You’re passionate about customer service and improving lives. Whether you're new to the industry or bringing optics experience, full training will be provided.
• Your Superpower: Building strong rapport with people from all walks of life, making you the go-to person for customers seeking clear vision with Specsavers.
• Patient focused:You excel in fast-paced environments, communicate clearly, and always maintain a high level of professionalism under pressure.

Perks, Perks, Perks - Our Offer to You:

• Build your eye for fashion and have the chance to work with well-known brands such as Vivenne Westwood, Mimco, Alex Perry, Ted Baker, Tommy Hilfiger, florence by mills and more!
• Two free pairs of glasses each year
• Birthday leave and Volunteer leave
• Access to Specsavers Perks App – exclusive discounts and shopping program with multiple Australian retailers and grocers!

Your Future is Looking Bright – so, what are you waiting for?

At Specsavers, we’re all about helping you see the best version of yourself—by creating a workplace that empowers and supports you to reach your full potential. You’ll find us in 10 countries globally, employing over 48,900 incredible people – and we want YOU to join us!

At Specsavers we believe a diverse, inclusive and flexible culture enables our people to bring their whole selves to work and be proud of doing so.

Additional information

• Two FREE pairs of glasses per year! Plus, family and friend’s discount
• Level up your career with paid training - your future, your way!
• Attractive starting wage, and earn more when you hit key milestones!