Operations System Admin

Proa Energy; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Proa Energy is seeking an Operations Systems Administrator to support the technology, infrastructure and applications used by our operational teams in Melbourne. The role combines systems administration, cybersecurity, cloud infrastructure and incident response to help maintain 24/7 operations.

The successful candidate will manage Azure, Windows and Linux environments, assist with laptops and accounts, and participate in a rotating shift and on-call roster, including evenings and weekends.

Qualifications

• Degree in information technology, computer science, cybersecurity or systems engineering preferred.
• Experience in systems administration and IT operations.
• Experience with Microsoft Azure services and cloud infrastructure.
• Understanding of networking (IP addressing, DNS, VPNs and firewalls).
• Experience managing Microsoft 365 environments and user accounts.

Responsibilities

• Participate in rotating roster supporting the operation of renewable energy control room operations.
• Monitor availability of control room systems, servers, apps and networks.
• Respond to operational alarms, incidents and service interruptions.
• Troubleshoot connectivity, remote access and workstation issues.
• Assist with incident investigations, fault diagnosis and recovery.
• Manage Azure, Windows and Linux environments, backups and monitoring.
• Support VPNs, firewalls, and secure connectivity to operational sites.
• Perform system maintenance, patching and disaster recovery testing.
• Manage user accounts, permissions and MFA.
• Monitor cybersecurity alerts and access issues.

Skills

Systems Administration

Infrastructure support

IT operations

Cybersecurity

Azure cloud

Networking concepts

M365 administration

Documentation

Education

Bachelors in information technology / computer science / cybersecurity / systems engineering

Tools

Azure

Windows Server

Linux

Backups

Job description

The Operations Systems Administrator is responsible for supporting the technology, infrastructure and applications used by Proa's operational teams. The role combines systems administration, operational systems support, cybersecurity, cloud infrastructure and participation in Proa's renewable energy Control Room. The successful candidate will help maintain reliable 24/7 operations, respond to system issues, support operational incidents and assist with the deployment and maintenance of laptops, user accounts and workplace technology. This role will participate in a rotating shift and on-call roster to provide support, including evenings, nights, weekends and public holidays.

Key responsibilities

Participate in a rotating roster supporting the operation of renewable energy assets in the National Electricity Market (NEM)

Monitor and maintain the availability of control room systems, servers, applications, communications links and supporting infrastructure

Respond to operational system alarms, incidents and service interruptions

Troubleshoot issues affecting connectivity, operational applications, remote access, data communications and control room workstations

Support incident investigation, fault diagnosis, escalation and recovery

Manage Azure, Windows and Linux environments, including servers, virtual machines, storage, backups and monitoring

Support VPNs, firewalls, remote access and secure connectivity to operational sites

Perform system maintenance, patching, security hardening, failover testing and disaster recovery activities

Manage user accounts, permissions, privileged access and multi-factor authentication

Monitor and respond to cybersecurity alerts, vulnerabilities and access issues

Shift and on-call requirements

The role will be required to:

Work as part of a rotating shift roster.

Work mornings, evenings, nights, weekends and public holidays.

Participate in an after-hours on-call roster.

Respond promptly to high-priority operational incidents.

Shift arrangements will be established based on operational requirements.

About you

A qualification in information technology, computer science, cybersecurity, systems engineering or a related discipline is preferred

Experience in systems administration, infrastructure support, IT operations or a similar technical support role

Experience with Microsoft Azure services and cloud infrastructure

Understanding of networking concepts, including IP addressing, routing, DNS, VPNs and firewalls

Experience managing user accounts, permissions, endpoint devices and Microsoft 365 environments

Ability to document technical systems and communicate issues clearly to both technical and non-technical users

Reliable and comfortable working in an operational environment where system availability is critical

Calm under pressure and able to prioritise competing incidents

Strong attention to detail

Able to work independently while escalating issues appropriately