Operations Support Specialist

Chubb Deutschland GmbH; South Australia; On-site; AUD 80,000 - 100,000; Full time

Job summary

A leading provider of fire safety solutions in Adelaide is seeking an Operations Support Administrator to enhance customer service and administration processes. The role demands proficiency in data entry and scheduling field technicians in a fast-paced environment. Ideal candidates should be customer-centric, with experience in a call center. Join a supportive team that cares for community wellbeing and offers growth opportunities.

Benefits

Competitive remuneration package

Paid university education program

Employee discount platform access

Qualifications

• Australian or New Zealand Citizenship or Permanent Resident.
• Experience with data analysis.
• Ability to work on a rotating shift roster.

Responsibilities

• Provide customer service and general administration.
• Update customers on service work and inquiries.
• Coordinate and schedule technicians to customer sites.

Skills

Customer service

Data entry

MS Office – Excel

Coordinating/scheduling technicians

Experience in call centre/team environment

Technical aptitude

Tools

Pronto

Salesforce

Job description

We are looking for an Operations Support Administrator to join our busy and dynamic team in Findon (Adelaide).

About us

A leading provider of fire safety and security solutions, we at Chubb Fire & Security Australia are driven by a powerful purpose – to make the world a safer place. We start by living by our value of PROTECT PEOPLE FIRST. We are an industry leader and part of the API Fire and Security group of companies.

About the Role

We are currently seeking an energetic and experienced Operations Support Administrator to join a newly created team, reporting to the Operations Support Supervisor.

Duties and Responsibilities include but are not limited to:

• Customer service and general administration
• Proactively updating customers on service work and enquiries
• Daily invoicing
• Raising of purchase orders & work orders
• Managing shared email inbox
• Inbound & outbound phone calls
• Managing customer SLA’s & compliance
• Service Coordination of Field Technicians
• Dispatching and scheduling technicians to customer sites

About You

• Australian or New Zealand Citizenship or Permanent Resident
• Experienced with data entry and analysing data
• Experienced working with MS Office – Excel
• Experienced with coordinating/scheduling field technicians in a fast-paced environment
• Experience within customer service in a call centre/team environment (mandatory)
• Knowledge of Pronto / Salesforce or other ERP / CRM systems (preferred but not essential)
• Familiarity with KPI targets
• A customer centric focus
• Enjoys working in a team environment
• Able to work between hours of 7am-5.30pm on a rotating shift roster
• Technical aptitude to pick up the industry and role quickly.

What we will offer you:

• Competitive remuneration package
• Supportive team structure with all training provided.
• Ability to support and make a difference to those most vulnerable in our community.
• Working for a global organisation which brings job stability and where you are treated like family.
• Planning and support for progression towards any role within Chubb
• Paid university education program through the Employee Scholar Program
• Access to People Matters – an employee discount platform with access to hundreds of discounts across shopping, groceries, health and wellbeing, leisure and entertainment