Operations Support Manager - Home Care South

The Bethanie Group; Western Australia; On-site; AUD 30,000 - 60,000; Full time

Job summary

A leading aged care provider in Western Australia is seeking an Operations Support Manager to lead home care teams. The role involves ensuring quality service delivery, managing finances, and supporting team development. The ideal candidate will possess relevant qualifications and experience in aged care, along with strong leadership skills. This full-time position offers a supportive environment and attractive benefits to enhance work-life balance.

Benefits

Salary Packaging

Wellbeing benefits

Team events

Flexible working options

Qualifications

• Intermediate management level experience within a person-centred care context in the aged care industry.
• Demonstrated leadership skills for supporting and developing a home care team.
• Strong financial acumen to manage designated budgets.

Responsibilities

• Lead the home care teams ensuring quality services delivery.
• Identify opportunities for change and develop solutions collaboratively.
• Support team performance development through effective leadership.

Skills

Leadership skills

Financial management

Communication skills

Team development

Computer skills

Education

Relevant tertiary qualifications

Tools

Microsoft Word

Microsoft Excel

AlayaCare or similar

Job description

Operations Support Manager - Home Care South

The Bethanie Group is a leading not for profit aged care and retirement living provider based in Western Australia. Bethanie’s continuum of aged care services includes supporting our Home Care clients to maintain independence in the comfort of their own homes.

Bethanie Home Care focuses on the empowerment of our clients to maximise their quality of life, promote healthy active ageing and facilitate community re-engagement.

About the role

Our Home Care leadership team have a new opportunity for an Operations Support Manager. Reporting to our General Manager – Community this role is responsible for leading the home care teams within the designated reporting areas of South Metro and South-West to ensure successful delivery of quality services within a client directed model of care.

• Full-time, permanent role based in our Port Kennedy home care office
• Regular travel to Bunbury / Eaton and our Support Services Office in West Perth
• This role is mainly office based, with some consideration for flexible working and the opportunity to WFH
• Person-centred service delivery including identifying opportunities for change, collaborating to develop solutions and implementing change within a planned framework
• People management: providing direction and leadership to your team including supporting their performance development
• Knowledge of community resources and external relationships: including developing sustainable relationships with local networks and external agencies
• Financial management including monitoring of productivity and performance

About you

You will bring enthusiasm and a passion for building supportive, high-performing teams and a commitment to operational excellence within the home care sector. To be considered as a suitable applicant you will be able to demonstrate:

• Relevant tertiary qualifications
• People leadership experience: intermediate management level experience within a person-centred care context in the aged care industry
• Leadership and team development: demonstrated leadership skills for supporting and developing a home care team, along with experience in coaching, mentoring, and supervision
• Financial acumen: strong financial acumen to manage designated budgets and experience in developing and managing client budgets
• Communication and computer skills: excellent verbal and written communication skills, good computer skills, and the ability to confidently use Microsoft Word, Excel, and electronic client management system (AlayaCare or similar)

Working with Bethanie

At Bethanie, we are committed to being an employer of choice by creating a supportive and compassionate environment for our people and customers. As well as being part of a stimulating and nurturing work environment, you will also have access to the following benefits:

• Financial benefits: Salary Packaging up to $15,899 of life expenses per annum, $2,650 per annum for meals and entertainment and additional benefits for parking – increasing your take home pay.
• Wellbeing benefits: a comprehensive mental health and wellbeing program and free flu vaccinations each year.
• Culture benefits: welcoming team with a supportive culture; team events and an annual awards night.
• A focus on flexibility and work life balance.

To Apply

Please click on apply to upload your resume and brief cover letter before the closing date of 13 October. Our application process will include a questionnaire to finalise your application.

If you require any further information, please contact our Talent Acquisition team for a confidential discussion on 131 151.