Operations Support Administrator

BGIS; Newcastle City Council; On-site; AUD 80,000 - 100,000; Full time

Job summary

A global facility management leader in Newcastle, NSW, is looking for an Operations Support Administrator / Service Coordinator to assist with service tasks, maintenance coordination, and internal helpdesk operations. Applicants should have strong communication skills and a general understanding of maintenance activities. The position offers career development opportunities and various employee benefits, fostering a supportive team environment.

Benefits

Opportunity for Career Progression

Training Provided

Supportive Team Environment

Multitude of Employee Discounts

Paid Volunteer Leave

Paid Parental Leave

Qualifications

• High level of computer skills, specifically within Microsoft Excel.
• High level written and verbal communication skills.
• General knowledge of maintenance activities.

Responsibilities

• Support the Finance and Accounts Team.
• Complete maintenance co-ordination / allocation of tasks.
• Operate the internal helpdesk line.
• Liaise with technicians to ensure SLA performance.

Skills

General knowledge of maintenance activities

High level of computer skills, specifically within Microsoft Excel

High level written and verbal communication skills

Desirable - Training in an OH&S, QA and environmental related discipline

Job description

Overview

The Role The Operations Support Administrator / Service Coordinstor will liaise with the service team and Site Management to support tasks such as PPM and Reactive Allocation, Tracking, Reporting and Escalating; timesheet review and reporting and service P.O management. This role is based in Newcastle, NSW.

Responsibilities

• Support the Finance and Accounts Team
• Complete the maintenance co-ordination / allocation of tasks such as Planned Maintenance and Reactive Maintenance across multiple services and contracts ensuring the successful and complete lifecycle of tasks within the CMMS systems
• Ensure the quality of the data and records pertaining to assets and maintenance, keeping records updated
• Operate the internal helpdesk line, answering calls from engineers and client service desk and updating tasks as required
• Closing out work orders, enter close off number & perform necessary checks to move PO to Approved by Team leader status
• Liaising with technicians day-to-day to ensure SLA performance is to KPI
• Ad-hoc administrative duties

Skills and Experience

• General knowledge of maintenance activities
• High level of computer skills, specifically within Microsoft Excel and ability to learn new programs
• High level written and verbal communication skills
• Desirable - Training in an OH&S, QA and environmental related discipline

Benefits

BGIS offers Career Development opportunities through Career Boost Program, excellent Company Benefits and an exceptional Employee Recognition Program.

• Opportunity for Career Progression
• Training Provided
• Supportive Team Environment
• Multitude of Employee Discounts
• Paid Volunteer Leave
• Paid Parental Leave

Culture

At BGIS, we create safe environments where our people can do their best work. Our team comprises of individuals from many different cultures and nationalities, with a multitude of valued personal and professional backgrounds. We welcome diverse perspectives and are always on the lookout for people who can bring new ways of thinking to our teams.

About Us

BGIS has over 10,000+ employees globally, we are a leader in the provision of facility management, project delivery, energy and sustainability, asset management, workplace advisory, real estate and technical services. We are focused on delivering innovative service solutions for our clients. Our organisation manages more than 50,000 facilities, including corporate offices, universities, schools, hospitals and stadiums, and we are regarded as a world leader in the management of data centres and other critical environments. Our clients come from a diverse range of sectors, such as Defence, Healthcare, Government, Higher Education and Utilities.

Further information is available at apac.bgis.com