Operations Supervisor

Dragonfly Limited; City of Brisbane; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Four-day work week

Employee Assistance Program (EAP)

Career growth opportunities

Job summary

Dragonfly Limited is seeking an Operations Supervisor for its Salisbury delivery hub. You will lead logistics operations, oversee driver and parcel lifecycle, and drive safety and performance to meet service standards.

Join a fast-paced, tech-driven team and help optimise routes, staffing, and compliance while coaching warehouse staff and drivers toward high service levels.

Qualifications

• Leadership experience in fast-paced environment.
• Experience in transportation, freight, logistics, or warehouse operations.
• Strong problem-solving and adaptability.
• Proficiency with new systems and tech.
• Knowledge of occupational health and safety regulations.
• Excellent written and verbal communication.
• Strong organisational skills.

Responsibilities

• Monitor driver progress throughout the PM shift and manage delays and route completion to support performance.
• Track driver performance, on-road behaviours, POD accuracy, delivery standards, attendance and compliance.
• Oversee parcel returns, failed deliveries, damaged freight, returns and scanning accuracy.
• Review and optimise routes for the following day to improve capacity and efficiency.
• Coordinate next-day sort planning with staffing, equipment, and priorities.
• Coordinate truck receivals and unloading with safety and accuracy.
• Maintain accurate reporting across delivery performance and compliance checks.
• Monitor Health & Safety, SOPs, and incident reporting obligations.
• Provide coaching and feedback to the operations team to improve PM shift performance.
• Escalate unresolved issues, staffing gaps, and operational risks to stakeholders.
• Resolve delivery exceptions, customer concerns, and return-related issues promptly.
• Support continuous improvement across PM shift processes and service standards.

Job description

Dragonfly is seeking a dynamic Operations Supervisor for its delivery hub in Salisbury!

About Dragonfly:

Dragonfly stands for a different way of doing e-commerce delivery in Australia. Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.

At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.

About the Role:

As the Operations Supervisor, you will use your strong understanding of transportation and logistics operations to drive station performance, improve efficiency, and maintain safety and compliance standards. You will support the Station Manager and Senior Operations Supervisor in achieving operational and financial objectives while leading a safe, organised, and high-performing work environment.

You will oversee Dragonfly’s parcel lifecycle, including dispatch, returns, driver bookings, route optimisation, and delivery compliance. You will also provide leadership, coaching, and training to warehouse staff and drivers, ensuring high service standards, strong team performance, and customer satisfaction.

Key Responsibilities:

• Monitor driver progress throughout the PM shift, proactively managing exceptions, delays, missed scans, failed deliveries, and route completion to support service performance.
• Track driver performance and compliance, including on-road behaviours, POD accuracy, delivery standards, attendance, communication, and adherence to operational procedures.
• Oversee parcel returns, including failed deliveries, damaged freight, customer returns, return pickups, scanning accuracy, reconciliation, and handover requirements.
• Review and optimise routes for the following day, identifying opportunities to improve capacity, delivery efficiency, service outcomes, and driver allocation.
• Support next-day sort planning by confirming expected volumes, staffing requirements, equipment needs, and operational priorities with the relevant teams.
• Coordinate truck receivals and unloading, ensuring freight is safely received, verified, staged, scanned, and escalated where discrepancies or damage are identified.
• Maintain accurate reporting across delivery performance, failed deliveries, returns, incidents, compliance checks, shift handovers, and key operational metrics.
• Monitor compliance with Health & Safety requirements, SOPs, safe unloading practices, site procedures, driver standards, and incident reporting obligations.
• Provide clear direction, coaching, and feedback to operational team members to improve PM shift performance and support consistent service delivery.
• Escalate unresolved delivery issues, driver concerns, compliance breaches, staffing gaps, and operational risks to the Station Manager or relevant stakeholders.
• Resolve delivery exceptions, customer concerns, damaged parcels, lost packages, and return-related issues promptly and professionally.
• Support continuous improvement across PM shift processes, driver performance, return flows, route planning, and handover quality to uphold Dragonfly’s service standards.

Key Requirements:

• Leadership experience, preferably in a fast-paced environment.
• Previous experience in transportation, freight, logistics, or warehouse operations preferred.
• Strong problem-solving skills and ability to adapt in a dynamic environment.
• Tech-savvy with the ability to learn new systems quickly.
• Strong knowledge of occupational health and safety regulations.
• Excellent written and verbal communication skills.
• Strong organisational skills, attention to detail, and ability to manage competing priorities.

Why Join Dragonfly?

• Attractive remuneration plan.
• Enjoy a four-day work week!
• Dynamic, team-oriented environment.
• Genuine opportunities for growth and development
• Access to an Employee Assistance Program (EAP), providing confidential support and resources to support your overall well-being.