Operations & Service Delivery Lead

CAE; Sydney; On-site; AUD 140,000 - 195,000; Full time

Benefits offered by this job

Wellness subsidy

Generous Parental Leave

Employee Share Scheme

Fitness Passport

Insurance Cover

ADF Reserve Service Policy

Job summary

CAE is seeking an Operations and Service Delivery Lead in Sydney to guide a team of Project Controllers and coordinate governance, scheduling, forecasting and cost-control activities across multiple defence projects.

You will drive workforce planning, resource allocation and performance reporting, partnering with customers and stakeholders to ensure on-time delivery and continuous improvement across operations. Based at Homebush, NSW, Australia.

Qualifications

• Bachelor's degree in Business, Operations Management, Project Management, Engineering, Facilities Management or a related discipline.
• 7+ years' experience in operations, service delivery, project controls, project management or business operations.
• Demonstrated experience managing cross-functional teams and stakeholders.
• Experience in project governance, reporting, planning and performance management.
• Proven leadership experience managing and developing teams.
• Ability to work from our Homebush, NSW site.
• Australian Citizenship and eligibility to obtain a Defence Security Clearance.

Responsibilities

• Lead Project Controllers and oversee project governance, scheduling and reporting activities.
• Drive project performance monitoring, forecasting, cost control and portfolio reporting.
• Lead workforce planning, resource allocation and capacity management across projects and operations.
• Provide project and operational analysis to support business planning and decision-making.
• Partner with customers, stakeholders and project teams to ensure successful delivery outcomes.
• Identify and implement continuous improvement initiatives across project control and operational processes.

Skills

Leadership

Cross-functional collaboration

Forecasting

Performance reporting

Resource planning

Data analysis

Project governance

Stakeholder management

People management

Team leadership

Education

Bachelor's degree in Business or related field

Tools

Planisware

MS Project

SAP

Oracle

SharePoint

Power BI

Job description

Role Overview

The Operations and Service Delivery Lead is responsible for leading a broad range of operational and service delivery support functions, including project governance and administration, project cost control, business reporting and resource planning. Reporting to the Manager, Integration and Service Delivery, this role leads a small team of Project Controllers and acts as the key integration point between customers, business stakeholders, project teams, service providers and operational teams. This is an exciting leadership opportunity to drive operational excellence, improve service delivery outcomes and influence business performance across a complex Defence and Aerospace environment.

Description

• Lead Project Controllers and oversee project governance, scheduling and reporting activities.
• Drive project performance monitoring, forecasting, cost control and portfolio reporting.
• Lead workforce planning, resource allocation and capacity management across projects and operations.
• Provide project and operational analysis to support business planning and decision-making.
• Partner with customers, stakeholders and project teams to ensure successful delivery outcomes.
• Identify and implement continuous improvement initiatives across project control and operational processes.

Minimum Qualifications

• Bachelor's degree in Business, Operations Management, Project Management, Engineering, Facilities Management or a related discipline.
• 7+ years' experience in operations, service delivery, project controls, project management or business operations.
• Demonstrated experience managing cross-functional teams and stakeholders.
• Experience in project governance, reporting, planning and performance management.
• Proven leadership experience managing and developing teams.
• Ability to work from our Homebush, NSW site.
• Australian Citizenship and eligibility to obtain a Defence Security Clearance.

Preferred Qualifications

• PMP, PRINCE2, APMP or Agile Project Management certification.
• Lean Six Sigma certification.
• Experience with Planisware, MS Project, SAP, Oracle, SharePoint and Power BI.
• Experience within Defence, Aerospace, Aviation, Engineering or Technology sectors.

Location

Homebush, NSW. Your role may involve occasional national and international travel.

Benefits

• Opportunity to make a considerable impact on Australian defence and security.
• Exciting career paths in a truly global business.
• Access to a generous ADF Reserve Service Policy.
• Wellness subsidy.
• Generous Parental Leave.
• Employee Share Scheme.
• Fitness Passport.
• Insurance Cover.
• …and more!

Security Requirements

As the Australian Department of Defence is a major client, you must be eligible to obtain a Defence Security Clearance to work in this role. Please be mindful that one of the main requirements to obtain a clearance is Australian Citizenship.

EEO Statement

CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available.

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About CAE

At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we've driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

Position Type

Regular