Operations Office Lead

oOh!; North Sydney Council; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Modern offices with great amenities

Competitive salary and bonus

Career development opportunities

Generous parental leave

Wellbeing support

Team events and recognition

Health and lifestyle discounts

Job summary

oOh!media invites applications for an oOh! Works Operations Office Lead based in Sydney. You will own the project plan execution and drive audit and monitoring across states, ensuring Playbook adherence while influencing multiple departments without formal authority.

You will manage operating rhythm, governance, and reporting to support timely, on-budget delivery and stakeholder transparency.

Qualifications

• Track record running an audit, quality-assurance, or process-compliance programme in an operational/delivery environment.
• Proven success redesigning processes to cut hand-offs or cycle time.
• Ability to move cross-functional teams to act through evidence and credibility.
• Strong discipline in maintaining a single source of truth and translating audit data into decisions.
• Knowledge of a stage-gated delivery model (Bid-to-Build) is a plus.

Responsibilities

• Operate the operating cadence and cross-department flow to keep work on time and budget.
• Audit and monitor the Bid-to-Build Playbook across states and stages.
• Produce reporting tied to KPIs for leadership decisions.
• Maintain Playbook docs, audit checklists and process maps with version control.
• Drive Playbook adoption across cross-functional teams and escalate gaps.
• Support Group Director with project-plan compliance and follow-ups.

Skills

Audit/QA

Process redesign

Cross-functional influence

Documentation discipline

Domain knowledge (Bid-to-Build)

Qualifications

Education

Bachelor's degree in business/operations

Job description

We are oOh!media (pronounced “oh!” media).

oOh!media is the #1 Out of Home company in Australia and New Zealand. We exist to make public spaces better and brands unmissable, proudly leading the market with innovation, creativity, data and results. Our network plays an important role in the communities they are located, creating engaging environments that inform, entertain and inspire, while connecting brands with audiences at scale.

We have a unique culture, purpose and set of values that shape how we show up every day. We Win as One. We are Hungry. Always. And we Own It. We are oOh!media, and we are unmissable.

About the opportunity:

• Employment Type: Full-time, Permanent
• Flexibility: A vibrant, collaborative culture with 4 days in the office and flexibility built in
• Location: Based in Sydney

We are looking for an oOh! Works Operations Office Lead to own the execution of our project plan and drive our audit and monitoring programme. In this role, you will lead the operations office, holding accountability for our operating rhythm and cross-department information flow so work stays on time and within budget. You will ensure our teams execute the Bid-to-Build Playbook consistently across all states, directly influencing PM Delivery, Warehouse & Planning, Field Force, and Systems & Data without relying on formal authority.

What you’ll be doing:

• Operating Rhythm & Cross-Department Flow: Hold the operating cadence (stage-gate reviews, status forums, exception reviews) so work stays on time and budget. Keep information flowing across teams and surface stalled or at-risk work before it impacts dates or budgets.
• Playbook Audit & Monitoring Programme: Execute a structured audit and monitoring programme against the Bid-to-Build Playbook stages and gates across all states. Sample live projects at Go/No-Go, build-readiness, and formal handover, feeding findings back into process and training.
• Decisive Reporting: Produce compliance and gate-effectiveness reporting tied directly to key KPIs (Speed to Revenue, Audit Readiness, Reduced Installation Cost, Reduced Total Cost of Ownership) that leadership can decide from directly.
• Knowledge Management & Documentation: Maintain Playbook documentation, audit checklists, and process maps current and version-controlled, codifying decisions to eliminate key-person dependency.
• Cross-Functional Influence: Drive Playbook adoption and process discipline across cross-functional teams through credibility and evidence. Escalate systemic process gaps to accountable owners rather than working around them.
• Leadership Support: Provide program office support directly to the Group Director, oOh! Works, managing project plan compliance, actions, and follow-ups.

What you’ll bring:

• Audit & QA Track Record: Proven experience running an audit, quality-assurance, or process-compliance programme in an operational or delivery environment that measurably changed process.
• Process Redesign & Optimization: Demonstrated success in business process redesign that cut hand-offs or cycle time with sign-off from operational teams.
• Cross-Functional Influence: Proven ability to move cross-functional teams to act through evidence and credibility without positional authority.
• Documentation & Reporting Discipline: Strong discipline holding a single source of truth current, paired with fluency in operational reporting that translates audit data into actionable leadership decisions.
• Domain Knowledge (Plus): Working knowledge of a stage-gated delivery model (Bid-to-Build or equivalent) and asset-intensive or out-of-home operations.
• Qualifications: Tertiary qualification in business, operations, quality, or a related discipline. Process or audit accreditation (Lean, Six Sigma, internal audit) is desirable.

Benefits and perks:

• Modern offices with great amenities and easy transport access
• Competitive salary and bonus opportunities
• Career development and learning opportunities to support your growth
• Generous parental leave and wellbeing support, including EAP access via Sonder
• Regular team events, social activities, and recognition programs
• Wellness initiatives and discounts to support your health and lifestyle
• The opportunity to work with leading brands on high-impact, creative campaigns

If you’re curious, ready for a unique challenge, and want to make a real impact, we want to hear from you!

Proudly recognised with an AWEI Bronze LGBTQ+ inclusion badge.

At oOh!, we celebrate diversity and are committed to creating an inclusive workplace where everyone feels they belong.

We welcome applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, LGBTQ+ individuals and refugees.

To be considered, applicants must be Australian citizens or permanent residents with full working rights in Australia, and all offers of employment are subject to employer-funded pre-employment checks including police, reference, and work rights verification, with additional checks such as credit, bankruptcy, drug and alcohol screening, or driver’s licence verification required for some roles.