Operations Manager - Rockhampton

Pickles Auctions; Rockhampton Regional; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Extra leave

Annual bonus

Cash vouchers

Study assistance

Parental leave

Referral bonus

Employee assistance

Job summary

Pickles Auctions is seeking an Operations Team Lead for our Rockhampton branch in Queensland. This permanent role is full-time, Monday to Friday, 8am–5pm, reporting to the Branch Business Unit Manager in Townsville. Lead a team of about 20 and drive operational excellence across asset movements, safety, and customer service.

You will be responsible for setting direction, maintaining WHS standards, and achieving branch KPIs while contributing to profitability and overall service improvements.

Qualifications

• Proven ops track record, ideally in Auction or Motor Vehicle industries.
• Self-motivated with hands-on attitude.
• Adaptable in fast-paced environments.
• Strong people management and team motivation.
• Excellent customer service and NPS experience.
• Clear oral and written communication skills.
• Competent MS Office and ability to learn our auction system.
• Understanding of WHS regulations.
• Current Manual Drivers Licence (essential).

Responsibilities

• Lead with impact — Set direction, define roles, and inspire performance for a team of around 20.
• Champion safety — Uphold WHS standards to keep people and customers safe.
• Own operations — Oversee rectification, detailing, inspections, and all site asset movements with precision.
• Safeguard the branch — Manage security, site maintenance, and facility upkeep to ensure smooth operations.
• Deliver results — Hit KPIs aligned with sales channels and vendor requirements.
• Drive profitability — Collaborate with management and staff to achieve budgeted branch profit.
• Lead the way — Participate in the Branch Leadership Team to enhance services and boost customer NPS.

Skills

Operations experience

Hands-on attitude

Adaptable

People management

Customer service

Communication skills

MS Office

WH&S knowledge

Drivers licence

Tools

Auction system

Job description

• Enjoy extra leave + company bonus program
• Grow with us-real career progression opportunities
• Be part of a dynamic industry where no two days are the same

About the role

Permanent | Full-Time | Monday - Friday | 8am - 5pm

Have a passion for cars, trucks, and machinery? Lead our Operations Team at Rockhampton QLD 4700! We need a reliable, customer-focused quick learner. Hands-on role, permanent position, on the go, not behind a desk.

Reporting to the Branch Business Unit Manager who resides in Townsville, you'll take the lead in driving operational excellence and team success. Your key responsibilities include:

• Lead with impact - Set clear direction, define roles, and inspire performance for a team of around 20.
• Champion safety - Uphold and enforce WHS standards to keep our people and customers safe.
• Own operations - Oversee rectification, detailing, inspections, and all site asset movements with precision.
• Safeguard the branch - Manage security, site maintenance, and facility upkeep to ensure smooth operations.
• Deliver results - Hit KPIs aligned with sales channels and vendor requirements.
• Drive profitability - Collaborate with management and staff to achieve budgeted branch profit.
• Lead the way - Play an active role in the BRANCH Leadership Team to enhance services, boost employee engagement, and elevate customer NPS scores.

About you

To be successful in this role, you will need to have the following skills and experience:

• A proven track record in operations, ideally with experience in the Auction or Motor Vehicle industries
• Self-motivated with a hands on, can-do attitude
• Adaptable and flexible in fast paced environments
• Ability to engage and motivate a team with strong people management skills
• Proven customer service skills and NPS experience
• Competent oral and written communication skills
• Competent MS Office skills and the ability to learn our user friendly auction system
• Demonstrated understanding of WH&S regulations
• Current Manual Drivers Licence (essential)

Working at Pickles

We are the Australian leaders in asset remarketing across industrial, motor vehicles, salvage, mining, oil & gas and agriculture industries, supported by a broad team of specialists who make this happen.

At Pickles, you'll be part of a team that works side by side, backs each other, and takes pride in what we do. We're a business built on connection, bringing people together to create trusted marketplaces where everybody wins, and we're focused on winning customers for life by making every experience awesome. Day to day, that means being authentic, doing what we say we will do, and always putting our customers first. It's a hands-on environment where we work hard together, take pride in getting the job done, and are always finding smarter, more efficient ways to deliver. You'll be part of a team that adds real value and has fun along the way!

Pickles offers a variety of employee benefits and programs that make being part of our team truly rewarding:

• Up to five extra days of leave each year and ability to earn an annual bonus after a qualifying period
• Cash vouchers and formal recognition awards
• Study assistance to support relevant courses or qualifications with robust career pathways available
• Paid parental leave for primary and secondary carers
• Bonus for referring talented people who join and succeed at Pickles
• Access to the employee assistance program for you and your family

We value diversity and inclusion and encourage Aboriginal and Torres Strait Islander peoples and those from diverse backgrounds to apply.

Only suitable candidates will be contacted. Reference and criminal history checks apply.
Internal applicants must have completed 6 months' probation.