Operations Manager - GROH

Department of Housing and Works; Perth; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible work options

Professional development

Generous leave entitlements

Modern workspaces

Activity-based work hubs access

Corporate discounts with health-insure

Job summary

The Department of Housing and Works is seeking an experienced Operations Manager – GROH to lead the Government Regional Officer Housing service delivery teams across regional and remote WA. You will shape operational frameworks, policy interpretation, and drive client-focused outcomes for government housing programs.

You will oversee leasing, allocation policies and associated procedures, balancing strategic objectives with delivery excellence.

Qualifications

• Leadership of service delivery teams.
• Ability to translate policy into operational frameworks.
• Background in real estate is favorable.

Responsibilities

• Provide direction to GROH Service Delivery Teams and staff.
• Develop and oversee GROH leasing and allocation policies, practices and procedures.
• Translate strategic policy into operational outcomes and client-focused results.

Skills

Leadership

Operations management

Real estate knowledge

Job description

Come join the team at the new Department of Housing and Works.

The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities.

We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation.

Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.

We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people.

We are committed to ensuring our hiring processes are inclusive.

If you are an Aboriginal and Torres Strait Islander person, a young person or a person with a disability seeking support with your application, please reach out to Jobs and Skills WA by calling 13 64 64.

If you are a person living with disability and require adjustments or accommodations during the recruitment process, please contact Andrew Sutton on 0432 830 941 or via email at [e-mail].

You can also reach us through the National Relay Service.

• flexible work options, including working from home up to 2 days per week
• professional development, training, and on-the-job learning to advance your career
• generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year. Access to cultural leave for Aboriginal and Torres Strait Islander people
• modern workspaces, where you choose your workspace that assists you to do your best work
• access to activity-based work hubs in the CBD, Fremantle and Joondalup for ad hoc flexible work
• corporate discounts with selected health insurance providers and access to wellness programs
• Opportunity to contribute to diversity, inclusion, and cultural initiatives across the department, including networks and working groups that promote equity and belonging.

About The Role:

The Government Regional Officer Housing (GROH) program provides appropriate housing to Government employees in regional and remote locations throughout Western Australia to ensure that regional communities have access to key services such as teaching and policing. This role oversees, leads and provides direction to Service Delivery Teams and is responsible for providing clarity, guidance and support to the Division in relation to the Government Regional Officers Housing (GROH) operational activities, policies and practice. This position is responsible for the design and development of GROH Service Delivery operational frameworks which enable and support the operationalisation of strategic policy to achieved desired organisational outcomes. The position is responsible for the development and oversight of GROH leasing and allocation policies, practices and procedures.

About You:

As the Operations Manager – GROH, you will be a highly capable and collaborative leader who combines strategic thinking with strong operational expertise. Your strong analytical and problem-solving abilities will enable you to develop innovative operational frameworks, improve business processes, and translate strategic objectives into client outcomes. You can think on your feet and perform well under pressure. A background in real estate will be looked upon favourably. This position operates in the context of Leading Others . This means that you will motivate and enable others to deliver high quality work. You will balance time between doing the work and coaching, guiding and developing others. This requires a significant shift in thinking from ‘doing’ to supporting others to ‘do good work’; and consideration of present and future needs when allocating time to the team and projects you lead. You will articulate how work is to be done, providing clear direction and feedback

Further Job-Related Information:

Please contact Andrew Sutton on 0432 830 941 for further information about the position (not to be contacted for Applicant Information Packs or assistance with lodging your application). To assist you in preparing your application, please refer to the Applicant Information Pack, Job Description Form, and Leadership Behaviours. Additionally, the WA Jobs and Workforce Hub provides information on working in Western Australia. This includes guidance on applying for government sector jobs, industry insights, application tips, relocation resources, training opportunities, and apprenticeships. If you are unable to view or download these documents, please contact us by calling [phone] (select option 1) or email [e-mail] , quoting the reference number VCID03475 for support. Currently there is one (1) full-time, fixed-term appointment available for filling until 30 June 2027, with the possibility of further extension(s) and/or permanency. Whilst this selection process will initially be used to appoint to this advertised vacancy, it may also be used to appoint to similar positions that may arise in the Agency within the next twenty-four (24) months on a full-time, part‑time, permanent or fixed‑term basis with the possibility of further extension(s) and/or permanency.