Operations Manager, Community Services

Baptcare Careers; Rural City of Ararat; On-site; AUD 90,000 - 120,000; Full time

Job summary

A leading community service organization in Victoria is seeking an experienced Operations Manager for a full-time position to oversee community service programs. The ideal candidate will have proven leadership experience and a strong understanding of compliance requirements. Responsibilities include managing operational excellence, mentoring staff, and building partnerships. A relevant tertiary qualification is required.

Qualifications

• Proven leadership experience in community services, health, or social services sector.
• Strong understanding of compliance requirements.
• Demonstrated ability to manage complex operations.

Responsibilities

• Manage operational excellence across multiple community service programs.
• Lead, mentor, and develop a passionate team.
• Ensure compliance with regulatory requirements.

Skills

Leadership experience in community services

Understanding of Victorian community service frameworks

Exceptional communication skills

Ability to manage complex operations

Relationship-building skills

Education

Relevant tertiary qualification in social work or management

Job description

Overview

Operations Manager Community Services Victoria

Sunshine- Full Time Max term Contract

September 2025- August 2025

About us

We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia. Together BaptistCare (NSW, ACT, WA) and Baptist Care SA we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be – with people right at the centre.

We are seeking an experienced leader to step into the role of Operations Manager Community Services- Victoria for a secondment period of 12 months. Overseeing our Community Service programs across Victoria.

This is a unique opportunity to lead a dynamic team of approximately 85 staff across Out of Home Care, Family Services, Family Violence and Early Intervention and Community Development, driving strategic and operational excellence in service delivery.

Responsibilities

• Manage operational excellence across multiple community service programs
• Lead, mentor, and develop a passionate team of community service professionals
• Ensure compliance with regulatory requirements and quality standards
• Build strong partnerships with stakeholders, government agencies, and community organizations
• Drive innovation in service delivery models to better serve our clients
• Oversee budget management and resource allocation

Qualifications

• Proven leadership experience in community services, health, or social services sector
• Strong understanding of Victorian community service frameworks and compliance requirements
• Exceptional communication and relationship-building skills
• Demonstrated ability to manage complex operations and multiple priorities
• Relevant tertiary qualification in social work, management, or related field
• Commitment to Baptcare's Christian values and community-focused mission

How to Apply

Click'Apply Now'to submit your application. As part of your application, please address the selection criteria from the Role Statement and submit your application using the online ‘apply now’ button.

Only short-listed applicants will be contacted.

• Applicants must have the right to work in Australia.
• The successful applicant will be required to undergo a National Criminal History check.

If you require support with the application process, please contact Georgie Venizelos, Talent Acquisition Specialist [e-mail]

At Baptcare, we value diversity in all forms and aim to co-create inclusive experiences and communities with our employees, volunteers, the people we work alongside and our partners. We are committed to diversity and inclusion across all we do and to building communities and workplaces where everyone belongs.

Baptcare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.

Baptcare (VIC, TAS) is proud to be working towards uniting with BaptistCare (NSW, ACT, WA) and Baptist Care SA, to create a newly merged national care organisation committed to providing exceptional support and services across Australia. Together, we are building on a shared history of care and compassion, expanding our reach, and strengthening our mission to help people live well with dignity and purpose.