Operations Manager - Box Hill Central

vicinity; City of Melbourne; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible working options

Birthday leave & purchased additional?

Generous Parental Leave

$1,000 VCX securities

Job summary

Vicinity is seeking an experienced Operations Manager to lead the seamless day-to-day running of a major retail centre in Australia. You will oversee safety, compliance, maintenance, and presentation while guiding a team of staff and contractors to deliver exceptional customer experiences.

You will manage budgets, service contracts, and emergency procedures, coordinating with retailers, local authorities, and internal teams to drive performance and continuous improvement.

Qualifications

• Proven experience leading multi-disciplinary teams in a retail/centre environment.
• Strong budget management and cost-control capabilities.
• Demonstrated governance of health, safety and risk management requirements.
• Ability to build relationships with tenants, contractors and internal stakeholders.
• Experience overseeing service contracts and performance KPIs.

Responsibilities

• Lead day-to-day operations of the shopping centre to ensure safety, efficiency and presentation.
• Manage service contracts for cleaning, security, HVAC, fire services and vertical transport.
• Conduct regular performance reviews and manage KPIs across vendors and contractors.
• Maintain compliance with legislation, Australian Standards and company procedures.
• Support tenancy onboarding, store openings, and collaboration with national operations teams.

Skills

People leadership

Budget management

Stakeholder management

Health & safety

Contract management

Tools

HVAC systems

Job description

We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.

We're evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.

We are Vicinity.

Role purpose

We're looking for an experienced Operations Manager to lead the seamless day-to-day running of our centre. This role is pivotal in ensuring our site operates at the highest standards of safety, compliance, and presentation while fostering a positive environment for our staff, contractors, retailers, and customers.

As the Operations Manager, you'll oversee all aspects of operations, including security, maintenance, and emergency preparedness. You'll be a strong people leader who can drive performance, manage budgets, build stakeholder relationships, and deliver an exceptional customer experience.

You will be required to work 1 weekend every 8 weeks and also 1 late trade shift

Key Responsibilities:

People Leadership

• Lead and develop a high-performing operations team through regular 1:1 meetings, development conversations, and performance reviews
• Manage team performance and provide ongoing coaching and support
• Ensure all compliance, health & safety, and risk management requirements are met
• Foster a collaborative and positive team culture
• Support professional development and capability building across the team

Operational Management

• Oversee day-to-day operations of the shopping centre to ensure a safe, efficient, and well-presented environment
• Manage key service contracts including cleaning, security, HVAC, fire services, and vertical transport
• Conduct regular contractor performance reviews and manage service KPIs
• Maintain high presentation standards across the asset for retailers and customers
• Ensure compliance with legislative requirements, Australian Standards, and company procedures
• Manage the centre's emergency management procedures and safety systems

Stakeholder Management

• Build strong relationships with retailers, contractors, emergency services, local council, and internal teams
• Work closely with the tenancy delivery team to support new tenant onboarding and store openings
• Collaborate with national operations teams on tenders, capital works, and strategic initiatives
• Support the Centre Manager in reporting to senior management and key stakeholders

Financial Management

• Manage the centre's operational budget and ensure expenses remain within approved forecasts
• Monitor operating costs including maintenance, security, and utilities
• Identify opportunities to improve cost efficiency and operational performance
• Assist in preparing financial and operational reports for senior management

Health, Safety & Compliance

• Maintain strong health, safety, and risk management practices across the centre
• Manage essential safety measures and ensure annual certification requirements are met
• Coordinate emergency preparedness and manage incident response procedures
• Maintain safety documentation, risk registers, and audit readiness

Sustainability & Continuous Improvement

• Support the implementation of environmental, social, and governance (ESG) initiatives
• Identify opportunities to improve sustainability and reduce energy and resource usage
• Contribute to operational improvements and innovation across the asset

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:

• Flexible working options
• Birthday leave & purchased additional leave
• $1,000 worth of VCX securities rewarded for eligible team members
• Generous Parental Leave

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.

At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team: Email: [e-mail]