Operations Manager (Aviation)

Australian Concert & Entertainment Security; Luddenham; On-site; AUD 140,000 - 180,000; Full time

Job summary

ACESGroup is seeking an experienced Operations Manager to lead aviation operations at Western Sydney International Airport. You will oversee day-to-day delivery, support frontline leaders and teams, and ensure safe, efficient operations in line with aviation and client requirements.

This hands-on leadership role requires visible leadership across the operation, with flexibility to cover early starts, late finishes, weekends, and other shift requirements as needed.

Qualifications

• Experience in operations management, ideally within aviation or another fast-paced regulated environment.
• Strong leadership and people management skills.
• Sound knowledge of safety, compliance and operational procedures.
• Strong incident management, problem-solving and decision-making skills.
• Excellent communication and stakeholder management skills.
• High level of organisation, attention to detail and accountability.
• Ability to work calmly under pressure and adapt to changing priorities.
• Flexibility to support operational requirements outside standard Monday to Friday hours.

Responsibilities

• Leading daily operational planning and rostering
• Supporting frontline teams and supervisors
• Monitoring performance, compliance and service standards
• Managing incidents, escalations and operational issues
• Coordinating resources, priorities and stakeholder communication
• Supporting reporting, documentation and continuous improvement
• Maintaining a safe, professional and efficient work environment

Skills

Leadership

People management

Incident management

Safety & compliance

Communication

Organisation

Adaptability

Hours flexibility

Driver's licence

Aviation clearances eligibility

Job description

ACESGroup; Where People, Safety, and Technology Connect.

At ACESGroup, we have always been a leader in combining operational expertise with cutting-edge technology.

Our point of difference is clear: we do not just use technology: we build it.

Across every division, from frontline operations to corporate services, our bespoke software tools are transforming how we work, improving safety, efficiency, and decision-making in real time.

Our technology is not solely for internal use; it is proven, commercial-grade innovation trusted by clients and organisations across Australia and internationally.

ACESGroup is not a guard supply company with technology in the background, we are a technology innovation company with a high-tech guarding division.

We are shaping the future of the security industry by integrating people, systems, and smart technology to deliver safer, more connected environments.

At ACESGroup, innovation is part of how we speak, teach, and operate, and we are seeking team members who wish to develop and grow with us.

About the Role

ACESGroup is seeking an experienced Operations Manager to work closely with the General Manager - Aviation and lead aviation operations at Western Sydney International Airport.

You will oversee day-to-day operational delivery, support frontline leaders and teams, and ensure the operation runs safely, efficiently and in line with aviation, client and company requirements.

This is a hands-on leadership role suited to someone who enjoys being visible across the operation, making sound decisions under pressure, and responding to changing priorities in a fast-paced environment.

The role is predominantly Monday to Friday, with flexibility required to support operational requirements, including early starts, late finishes, weekends and other coverage as needed.

As the Operations Manager (Aviation), you will play a key role in coordinating operational delivery, maintaining service standards and supporting continuous improvement across the team. Duties include:

• Leading daily operational planning and rostering
• Supporting frontline teams and supervisors
• Monitoring performance, compliance and service standards
• Managing incidents, escalations and operational issues
• Coordinating resources, priorities and stakeholder communication
• Supporting reporting, documentation and continuous improvement
• Maintaining a safe, professional and efficient work environment

To be successful in this role, you will have:

• Experience in operations management, ideally within aviation, transport, security or another fast-paced regulated environment
• Strong leadership and people management skills, including experience supporting supervisors and frontline teams
• Sound knowledge of safety, compliance and operational procedures
• Strong incident management, problem-solving and decision-making skills
• Excellent communication and stakeholder management skills
• High level of organisation, attention to detail and accountability
• Ability to work calmly under pressure and adapt to changing operational priorities
• Flexibility to support operational requirements outside standard Monday to Friday hours when needed
• Current driver’s licence or transport access as required
• Eligibility to obtain and maintain required aviation clearances, security clearances and other site-specific screening requirements
• Ability to meet pre-employment requirements, including background checks, medical assessment and any other checks applicable to the role

Why Join ACESGroup?

• Lead a critical aviation operation with real day-to-day impact
• Join a team focused on safety, service and continuous improvement
• Opportunity to apply your leadership skills in a dynamic environment
• Work with a company that values practical thinking, accountability and teamwork
• Be supported by systems and people who are committed to strong operational outcomes

We are an equal opportunity employer, committed to workforce inclusion and diversity. Successful applicants will be subject to relevant background, police, medical, and reference checks.

ACESGroup is the 2022 and 2023 recipient of the Australian Security Industry Awards for Excellence in Gender Diversity.

About Us

For more than 40 years, ACESGroup has been at the forefront of security innovation, combining operational excellence with in-house developed technology to set new standards in safety, service, and performance.

We are a leading national provider of integrated security services, protecting a diverse portfolio of public and private facilities. Our personnel keep communities safe across commercial buildings, public precincts, aviation facilities, education institutes, parklands, technology precincts, and major sporting and entertainment venues.

Our technology-first approach ensures every team member is supported by intelligent systems that simplify reporting, enhance communication, and strengthen safety outcomes.

At ACESGroup, we do not just offer jobs: we build long-term careers within a company that is redefining what security looks like in a digital world.