Operations Manager

BGS Hydraulics Pty Ltd; Sydney; On-site; AUD 100,000 - 160,000; Full time

Job summary

BGS Hydraulics Pty Ltd is seeking an experienced Operations Manager to own day-to-day operations and drive the next growth phase. The role focuses on coordinating hydraulic service operations, scheduling technicians, managing workflow, and ensuring timely invoicing and stock control.

Ideal candidates bring deep hydraulic service industry experience, strong leadership, and a track record of improving field performance and customer satisfaction in a growth-focused environment.

Responsibilities

• Managing incoming customer calls and breakdown requests.
• Scheduling and allocating technicians.
• Maximising technician productivity and billable utilisation.
• Managing workshop and field-service workflow.
• Keeping customers informed.
• Preparing and following up quotations.
• Reviewing completed job cards.
• Ensuring labour, travel, parts and materials are captured.
• Getting completed jobs ready for invoicing quickly.
• Managing stock and purchasing.
• Monitoring open jobs and WIP.
• Pursuing new customers and opportunities.
• Helping recruit and develop the BGS technical team.
• Working directly with management to grow the business.

Job description

BGS Hydraulics is looking for an experienced Operations Manager to take ownership of our day-to-day operation and help drive the next stage of our growth.

We're particularly interested in speaking with experienced Hydraulic Service Managers, Branch Managers, Operations Managers and senior hydraulic industry professionals who know what it takes to run a successful service operation.

About the role

• Managing incoming customer calls and breakdown requests.
• Scheduling and allocating technicians.
• Maximising technician productivity and billable utilisation.
• Managing workshop and field-service workflow.
• Keeping customers informed.
• Preparing and following up quotations.
• Reviewing completed job cards.
• Ensuring labour, travel, parts and materials are captured.
• Getting completed jobs ready for invoicing quickly.
• Managing stock and purchasing.
• Monitoring open jobs and WIP.
• Pursuing new customers and opportunities.
• Helping recruit and develop the BGS technical team.
• Working directly with management to grow the business.

Why Consider BGS?

BGS Hydraulics is part of the wider Anric Group, giving the business access to an established network across civil construction, rail, infrastructure and heavy equipment.

At the same time, BGS is at a stage where the right Operations Manager can still have a genuine influence over how the business develops.

If you've spent years learning what works - and what doesn't - in the hydraulic service industry, we want you to bring those ideas with you.

If you've spent years in the hydraulic industry and believe you could build something better given the opportunity, we'd love to hear from you.