Operations Manager

Bouygues; Melbourne; On-site; AUD 150,000 - 190,000; Full time

Job summary

Equans in Melbourne is seeking an experienced Operations Manager - Audio Visual to lead our Victorian and Tasmanian project delivery teams, delivering high-value AV projects safely, on time and within budget.

This role blends strong technical and commercial acumen with a passion for developing people and achieving outstanding customer outcomes, supported by a collaborative leadership team and a culture of continuous improvement.

Qualifications

• Minimum 5 years' experience in Audio Visual project management.
• Proven leadership experience managing project delivery teams.
• Strong commercial, operational and stakeholder management skills.
• Experience with AV installation, service and maintenance environments.
• Current Australian Driver's Licence.
• Construction White Card.
• Open Cabling Licence with Structured Endorsement.
• Strong Microsoft Office and Teams skills.
• First Aid certification.
• Experience with D-Tools and Microsoft Project.

Responsibilities

• Lead the delivery of major Audio Visual projects across VIC/TAS.
• Manage project risk, quality, timelines and commercial performance.
• Act as the key escalation point for project and client issues.
• Build strong relationships with customers, suppliers and internal stakeholders.
• Support Project Managers in client-facing meetings and project reviews.
• Lead, coach and develop a high-performing operations team.
• Conduct regular performance reviews and one-on-one meetings.
• Foster a culture of accountability, collaboration and continuous improvement.
• Provide technical and commercial guidance to support successful project delivery.
• Improve project delivery processes, governance and workflows.
• Develop project KPIs, dashboards and reporting frameworks.
• Drive resource planning, scheduling and operational efficiencies.
• Collaborate with the National Management Team on business improvement initiatives.
• Monitor project budgets, forecasting and resource allocation.
• Review WIP, project performance and commercial governance.
• Deliver accurate operational and project reporting to leadership.

Skills

AV project management

Leadership

Stakeholder management

Microsoft Office

Microsoft Teams

Open Cabling Licence

Education

Construction White Card

Open Cabling Licence with Structured Endorsement

Current Australian Driver's Licence

First Aid certification

Tools

D-Tools

Microsoft Project

Job description

Lead Projects. Build Teams. Drive Excellence.

At Equans, we're delivering innovative Audio Visual and technology solutions that transform the way businesses connect and collaborate.

We're seeking an experienced Operations Manager - Audio Visual to lead our Victorian and Tasmanian project delivery teams, oversee major client projects, and drive operational excellence across the business.

This is a pivotal leadership role for someone who combines strong technical and commercial capability with a passion for developing people and delivering exceptional customer outcomes.

About the Role

Reporting into the leadership team, you'll oversee a portfolio of high-value AV projects and customers while leading a team of Project Managers and Technicians.

You'll be responsible for ensuring projects are delivered safely, on time, within budget and to the highest quality standards, while driving continuous improvement across people, processes and performance.

Key Responsibilities

Project & Client Management

• Lead the delivery of major Audio Visual projects across VIC/TAS.
• Manage project risk, quality, timelines and commercial performance.
• Act as the key escalation point for project and client issues.
• Build strong relationships with customers, suppliers and internal stakeholders.
• Support Project Managers in client-facing meetings and project reviews.

Leadership & Team Development

• Lead, coach and develop a high-performing operations team.
• Conduct regular performance reviews and one-on-one meetings.
• Foster a culture of accountability, collaboration and continuous improvement.
• Provide technical and commercial guidance to support successful project delivery.

Operational Excellence

• Improve project delivery processes, governance and workflows.
• Develop project KPIs, dashboards and reporting frameworks.
• Drive resource planning, scheduling and operational efficiencies.
• Collaborate with the National Management Team on business improvement initiatives.

Commercial Management

• Monitor project budgets, forecasting and resource allocation.
• Review WIP, project performance and commercial governance.
• Deliver accurate operational and project reporting to leadership.

About You

You are an experienced AV operations leader who thrives in a fast-paced environment and enjoys building capable teams while delivering outstanding client outcomes.

• Minimum 5 years' experience in Audio Visual project management.
• Proven leadership experience managing project delivery teams.
• Strong commercial, operational and stakeholder management skills.
• Experience with AV installation, service and maintenance environments.
• Current Australian Driver's Licence.
• Construction White Card.
• Open Cabling Licence with Structured Endorsement.
• Strong Microsoft Office and Teams skills.
• First Aid certification.
• Experience with D-Tools and Microsoft Project.

Why Equans?

• Join a global leader in technical services and smart building solutions.
• Work on exciting and complex AV projects.
• Lead a talented and growing team.
• Career development and progression opportunities.
• Competitive salary package and supportive culture.