Operations Manager

Compass Group Australia; City of Melbourne; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Leadership development

Mentoring and training

Job summary

Compass Group Australia, delivering Centrepiece at Melbourne Park, seeks an Operations Manager for Functions & Events. You will oversee end-to-end event operations, client liaison, staffing, and on-the-day delivery across premium events including the Australian Open 2025.

Join Levy Australia's dynamic team to drive safety, brand standards, and continuous improvement in a fast-paced, high-profile environment.

Qualifications

• Experience managing operations or large-scale events in high-volume hospitality or conferences.
• Strong leadership and client-facing communication skills.
• Ability to manage rostering, staffing, and on-the-day coordination across multiple functions.
• Knowledge of event logistics, safety, and compliance protocols.
• Proficiency with event management systems and rostering software.
• Willingness to work flexible hours including evenings, weekends, and public holidays.
• Desirable: experience with major events like sporting tournaments or international conferences.

Responsibilities

• Lead end-to-end event operations at Centrepiece, ensuring setup, execution, and F&B service across all spaces.
• Oversee client liaison, event logistics, and front-of-house service delivery to ensure guest satisfaction.
• Collaborate with culinary and service teams to ensure flawless delivery and brand standards.
• Manage staffing requirements, rostering, and on-the-day coordination across multiple functions.
• Maintain operational efficiency, safety, and compliance across events.
• Drive innovation and continuous improvement across the event lifecycle.
• Report on event outcomes, customer feedback, and service quality to inform improvements.
• Act as operational lead during the Australian Open 2025 with major stakeholders.

Skills

End-to-end operations

Client liaison

Staffing and rostering

Operational excellence

Safety and compliance

Event management systems

Tools

Rostering software

Event management systems

Job description

Job Description

Operations Manager - Functions & Events

CENTREPIECE at Melbourne Park | Levy Australia Where world-class events meet unforgettable hospitality.

Levy Australia is seeking a dynamic and experienced Operation Manager, Functions & Events to join our team at CENTREPIECE at Melbourne Park – one of Melbourne's most iconic conference and events destinations.

As part of the Levy family, you'll play a central role in the seamless delivery of extraordinary experiences across a range of premium events — from gala dinners and brand activations to corporate conferences and one of the world's biggest sporting moments: the Australian Open.

If you're passionate about operational excellence, thrive under pressure, and are excited by the challenge of delivering high-end functions and events on a grand scale, we want to hear from you.

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. From designing tasty menus to trying out the latest tech, we have tactics that help to deliver once-ina-lifetime experiences.

The Position

• Lead end-to-end event operations at Centrepiece, ensuring smooth planning, set-up, and execution and food and beverage service across all spaces
• Oversee client liaison, event logistics, and front-of-house service delivery, ensuring guest satisfaction at every stage
• Collaborate with culinary and service teams to ensure flawless delivery and alignment with Levy's brand standards
• Manage staffing requirements, rostering, and on-the-day coordination across multiple functions
• Maintain operational efficiency, safety, and compliance across all events
• Drive innovation and continuous improvement across all aspects of the event lifecycle
• Report on event outcomes, customer feedback, and service quality to inform future improvements
• Act as a key operational lead during the Australian Open 2025, working alongside major stakeholders in a fast-paced, high-profile environment

The Person

• Proven experience in managing operations or large-scale events within a high-volume hospitality or conference/events environment
• A true 'hospitalitarian' with great food and beverage knowledge and in particular an affinity with what's best about Victorian produce
• A natural leader with strong communication skills, a client-first mindset, and an ability to motivate large teams
• A meticulous eye for detail and problem-solving skills under pressure
• Strong knowledge of event logistics, customer service excellence, and compliance protocols
• Proficient in event management systems and rostering software
• Comfortable working flexible hours, including evenings, weekends, and public holidays
• Experience working on major events like sporting tournaments or international conferences (desirable)

The Benefits

• Join a passionate team redefining hospitality in a world-class venue
• Access to leadership development, mentoring, and training programs
• Genuine career pathways within Levy and Compass Group Australia
• Work in a vibrant, supportive, and fast-paced environment where no two days are the same
• Be at the heart of Australia's premier summer event – the Australian Open

Our people's unique backgrounds, experience, and abilities are at the heart of our vibrant workforce. We strive to create workplaces that reflect the diverse communities that we serve, where everyone feels empowered and valued. By building diverse teams means we are creating inclusive environments for all our people and those we connect with through our day-to-day operation. We welcome & encourage applications from Aboriginal & Torres Strait Islander peoples, people of all backgrounds, ages, sexual orientation, gender expressions, gender identity and people with disability.