Operations Manager

Cummins; City Of Greater Geraldton; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Superannuation

Annual bonus program

Income protection insurance

Fleet vehicles

Job summary

Cummins is seeking an Operations Manager to own the Geraldton workshop, leading the team and overseeing all workshop operations, safety, performance, customer service and continuous improvement.

You will drive staffing, training and process improvements while delivering branch financial results and customer satisfaction. This hire-to-develop role offers coaching and exposure to key business disciplines within a global industrial group.

Qualifications

• Experience leading a small team or supervisor role.
• Customer-focused mindset and ability to build trusted relationships.

Responsibilities

• Lead the Geraldton workshop team to achieve safety, financial and operational targets.
• Oversee workshop operations, customer service and continuous improvement.
• Manage branch performance against the annual operating plan and scorecards.
• Develop relationships with customers and partners to grow the business.
• Ensure health, safety and environmental standards are met.

Skills

Leadership

Customer focus

Decision quality

Talent development

Results orientation

Financial acumen

Job description

Description

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are seeking a talented Operations Manager to take ownership of our Geraldton workshop, leading the team and overseeing all aspects of workshop operations, safety, performance, customer service and continuous improvement.

In this role, you will make an impact in the following ways:

• Lead, mentor and develop the Geraldton workshop team to achieve strong safety, financial, customer and operational performance.
• Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.
• Responsible for all functions and financial metrics for the branch.
• Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
• Develops and maintains business relationships with customers and develops new business partners and alliances for the branch.
• Manages compliance with health, safety, and environmental standards and compliance.
• Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate.
• Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.

Skills required:

• Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Decision quality - Making good and timely decisions that keep the organization moving forward.
• Develops talent - Developing people to meet both their career goals and the organization’s goals.
• Drives results - Consistently achieving results, even under tough circumstances.
• Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.

Compensation and Benefits:

• Annual Salary commensurate with experience
• Superannuation
• Participation in an annual variable compensation (bonus) program
• Income protection insurance
• PC software/hardware and a range of vehicles
• Safety equipment / PPE and uniforms provided and a range of personal and professional benefits

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Responsibilities

To be successful in this role you will need the following:

Competencies

• Experience leading a small team or working in a supervisor, team leader or senior operational role.
• Clear potential and motivation to step into your first management position.
• A practical leadership style with the confidence to make decisions, solve problems and take accountability.
• Strong communication skills and the ability to build trusted working relationships.
• A customer-focused mindset and commitment to safety, quality, continuous improvement and developing commercial capability.

This is a hire-to-develop opportunity for an emerging leader ready to broaden their experience and grow into branch management. You will receive coaching, exposure to key business disciplines and increasing accountability as your capability develops.

Experience

Significant relevant experience required, including managerial and budgetary experience.

Qualifications

• Provides hands‑on operational leadership across service and parts functions, supporting customer enquiries and escalations to ensure customer commitments and branch performance targets are achieved.
• Maintains business continuity by providing direct coverage for Service Advisor and Parts Advisor responsibilities during leave, vacancies, or periods of increased workload.