Operations Lead

Nakedwines.com, Inc.; Lismore City Council; On-site; AUD 115,000 - 130,000; Full time

Benefits offered by this job

12% superannuation

Salary packaging options

Job summary

Jagun Alliance is seeking a Business Operations Lead to oversee day-to-day corporate services, finance, HR, ICT, administration and compliance. This senior role balances strategic oversight with hands-on delivery to support culturally safe services for community and Country.

The role reports to the Executive Director, with a 24-month fixed-term (1.0 FTE) or 0.8 FTE option, based in the Lismore office. Applicants from Aboriginal and Torres Strait Islander backgrounds are strongly encouraged.

Qualifications

• Demonstrated experience in operations, business management or similar leadership role.
• Strong understanding of Aboriginal and Torres Strait Islander cultures and communities.
• Advanced knowledge of financial management, budgeting and grant acquittal processes.
• Experience leading human resource functions, including recruitment and staff development.
• Strong governance experience, including supporting a Board of Directors.
• Excellent written and verbal communication skills for diverse stakeholders.
• Sound judgement and problem solving with process improvement track record.
• Relevant tertiary qualification in business, management or related field, or equivalent experience.

Responsibilities

• Lead day-to-day operational management, ensuring systems, policies and procedures reflect best practice and legal compliance.
• Support the Executive Director, Senior Leadership Team and Board with governance requirements, including board papers and secretariat support.
• Oversee risk management, WHS and organisational compliance, including funding obligations.
• Lead continuous improvement of business systems and processes to increase efficiency.
• Oversee budgeting, financial reporting and cash flow management in partnership with finance.
• Provide financial analysis and advice to support sound decision-making.
• Oversee grant and contract management, ensuring funding acquittals and reporting.
• Identify opportunities to diversify and strengthen funding base.

Skills

Leadership

Governance

Financial management

HR management

Stakeholder relations

Communications

Problem solving

Education

Tertiary qualification in business/management

Job description

Business Operations Lead

Job Description

• Lead with purpose, drive meaningful growth, and help shape our impact
• Connect with Bundjalung Country and Community
• Jagun Alliance strongly encourages applications from people who identify as First Nations/Aboriginal and Torres Strait Islander

The Business Operations Lead is a senior leadership role responsible for the day-to-day corporate services and operations of Jagun Alliance, including finance, human resources, ICT, administration, communications and compliance. Reporting to the Executive Director, the role builds the operational backbone that allows the organisation to deliver high-quality, culturally safe services to community and Country. This is a hands-on role suited to someone who can balance strategic oversight with direct, practical delivery. We particularly encourage Aboriginal and Torres Strait Islander people to apply to help lead, nurture and grow our people.

Employment Type

Fixed term 24 months, ongoing with further funding; full-time (1.0 FTE) or part-time (0.8 FTE minimum, negotiable)

Indicative range: $115,000 – $130,000 (1.0 FTE, 38hrs/wk). Plus 12% superannuation and salary packaging options

Location

Lismore office

Reports to

Executive Director

Other requirements

Current driver’s licence. Working with Children Check and National Police Check (or commitment to obtain)

Operations and Governance

• Lead the day-to-day operational management of the organisation, ensuring systems, policies and procedures reflect best practice and legal compliance.
• Support the Executive Director, Senior Leadership Team (SLT) and Board with governance requirements, including preparation of board papers, reports and secretariat support for board and related meetings.
• Oversee risk management, WHS and organisational compliance, including funding and regulatory obligations.
• Lead continuous improvement of business systems and processes to increase efficiency and organisational capability.
• Oversee budgeting, financial reporting and cash flow management in partnership with the finance team and external accountants.
• Provide financial analysis and advice to the Executive Director, SLT and Board to support sound decision‑making.
• Oversee grant and contract management, ensuring funding acquittals and reporting obligations are met on time.
• Identify opportunities to diversify and strengthen the organisation’s funding base.

People and Culture

• Lead human resource functions including recruitment, retention, performance management and staff development.
• Foster a culturally safe, supportive, and high-performing workplace that reflects the organisation’s and community values.
• Ensure compliance with employment law, awards and WHS requirements.

Systems, IT and Administration

• Oversee ICT systems and infrastructure, ensuring reliable, secure and fit-for-purpose technology across the organisation.
• Oversee office and administrative systems, including records management, procurement, and asset management.
• Manage relationships with key suppliers, contractors, and service providers.

Communications and Stakeholder Relationships

• Support the Executive Director and SLT in maintaining strong relationships with funders, partners, government, rights holders, and community stakeholders.
• Oversee internal and external communications, ensuring consistent messaging aligned with the organisation’s strategic direction.
• Represent the organisation at meetings, forums, and events as required.

About you

• Demonstrated experience in operations, business management or similar leadership role, preferably within an Aboriginal community‑controlled or not‑for‑profit organisation.
• Strong understanding of, and demonstrated respect for, Aboriginal and Torres Strait Islander cultures, communities and ways of working.
• Advanced knowledge of financial management, budgeting and grant acquittal processes.
• Experience leading human resource functions, including recruitment, staff supervision, performance management and staff well‑being.
• Strong governance experience, including experience supporting a Board of Directors.
• Excellent written and verbal communication skills, with the ability to engage with community, funders and government stakeholders.
• Sound judgement and problem solving ability with a track record of improving systems and processes.
• Relevant tertiary qualification in business, management or related field, or equivalent experience.

About Jagun Alliance

Jagun Alliance is an Aboriginal‑led not‑for‑profit organisation based in the Northern Rivers region of NSW. Our vision is "We care for Country, as Country cares for us." We deliver Caring for Country programmes through community leadership, in partnership with First Nations communities, government, industry, landholders and the wider community to care for, protect and restore Bundjalung Jagun (Country).