Operations Delivery Coordinator

Johnson Controls; City of Melbourne; On-site; AUD 80,000 - 100,000; Full time

Job summary

A global technology leader based in Melbourne seeks an Operational Support professional to assist the Service Operations Manager. The successful candidate will manage reports, oversee customer issue escalations, and ensure compliance with billing. Ideal candidates will possess strong organisational and communication skills, along with proficiency in MS Office. Only applicants with the right to work in Australia will be considered.

Qualifications

• Strong organisational skills with the ability to meet deadlines.
• Capable of working efficiently under pressure.
• Ability to work both as a team member and independently.

Responsibilities

• Provide operational support to the Service Operations Manager and service teams.
• Manage weekly OT, warranty utilisation reports, and timesheets.
• Approve employee expense claims ensuring compliance to the T&E policy.
• Manage daily invoicing and billing reports.
• Handle customer issue escalations ensuring follow-up and resolutions.
• Oversee parts inventory management and ordering.

Skills

Excellent oral and written communication skills

Excellent attention to detail

Strong organisational and administrative skills

Time management skills

High level of expertise in MS Office

Ability to work in a fast-paced environment

Ability to work effectively as a team member

Tools

MS Office (Outlook, Word, Excel)

Job description

Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities.

Tyco Projects brings smarter building efficiency solutions and leads fire and security offerings to the Australian market capable of full spectrum of products, technologies and service. Its local team has an in-depth understanding of the Australian codes, standards, and applications – providing customised solutions to the market, incorporating best-in-class controls, fire, security, HVAC, power solutions and energy storage for various end markets.

About this opportunity:

Providing operational support to the Service Operations Manager and service teams.

How you will do it:

• Review and manage weekly OT, warranty utilisation reports and completion of timesheets
• Review and approve employee expense claims – ensure 100% compliance to the T&E policy
• Manage teams daily days to invoice report, L&M billing report and AR aging report – drive improvement and compliance as necessary
• Review weekly and monthly PSA schedule, PSA outstanding list and summary of PSA SLA’s
• Manage customer issue escalations and ensure action and close out of all customer issues
• Manage technician scheduling activities including FLSP monthly calendar, on-call rostering and billable hours
• Review and manage parts inventory and ordering including tracking, availability, managing onsite inventory and escalating parts issues and delays
• Schedule field ride-alongs for Service Operations Managers, Service Account Managers and Service Branch Manager
• Review debrief report and provide efficiency improvement ideas to Service Operations Manager
• Other Ad Hoc duties when required

What we look for:

• Excellent oral and written communication skills
• Excellent attention to detail
• Strong organisational, administrative skills and time management skills with ability to meet deadlines
• High level of expertise in MS Office software including Outlook, Word and Excel
• Capable of working efficiently in a fast-paced environment and under pressure
• Ability to work effectively as a team member and independently

Only applicants who have a current right to work in Australia will be considered.

How to Apply:

Click on the APPLY button to submit your application in confidence.

Johnson Controls is an equal opportunities employer and welcomes applications from diverse candidates.