Operations Coordinator, Operations Coordination Centre

Royal Flying Doctor Service SA/NT; Darwin; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Generous salary packaging options

Flexible work arrangements

Employee Assistance Program

Learning and development opportunities

Comprehensive onboarding program

Job summary

Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT) in Darwin is seeking an Operations Coordinator to coordinate assets and crews for aeromedical and road ambulance operations. This role supports 24/7 services with a rotating 12-hour roster and reports to the Team Leader within the Operations Coordination Centre.

The successful candidate will manage asset utilisation, liaise with hospitals and partners, and ensure efficient patient transfers while maintaining rigorous

Qualifications

• Highly organised professional with adaptability in fast-paced operations.
• Ability to prioritise competing demands with minimal supervision.
• Strong admin and record-keeping skills.
• Excellent communication with diverse stakeholders.
• Proficiency with relevant software and systems.

Responsibilities

• Coordinate RFDS SA/NT assets and resources to support safe, efficient and responsive operations.
• Communicate with internal and external stakeholders to support high-quality patient care.
• Liaise with hospitals, remote clinics, stations and other remote locations to coordinate patient readiness and transfers.
• Coordinate road ambulance resources and aircraft refueling requirements to support transfers and readiness.
• Provide advice on asset and crew availability and determine best use of resources.
• Monitor and manage ground-to-aircraft radio communications in support of safe operations.
• Accurately record and maintain operational information within systems and databases.
• Contribute to quality assurance and continuous improvement within OCC.

Skills

Organisational skills

Problem solving

Verbal & written communication

Stakeholder engagement

Multidisciplinary teamwork

Decision making

Attention to detail

Customer service

Computer literacy

Operational coordination

Education

Formal qualifications in communications/coordination/logistics

Job description

• Help Coordinate aircraft, crews and road ambulance resources for essential aeromedical services
• Full-time position based in Darwin.
• Join our Operations Coordination Centre and make a difference to communities across the NT

About the Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT)

We are one of Australia’s most trusted and respected health and aeromedical service providers, delivering essential care to people across remote, rural and regional communities throughout South Australia and the Northern Territory.

As part of our ongoing strategic and operational activities within the Northern Territory, we are focused on strengthening our workforce and enhancing capability across the region.

Our five-year Strategic Plan prioritises building innovative, responsive and better-connected services that improve health and wellbeing outcomes for all Australians. You can watch stories about our people, patients and the communities we serve at rfdsnt.com.au

About this Opportunity

Based in Darwin and reporting to the Team Leader, Operations Coordination Centre (OCC), the Operations Coordinator plays an important role in coordinating and allocating RFDS SA/NT assets and supporting the effective delivery of our operational activities. As a central point of contact for asset utilisation requests, you will work with teams and stakeholders across the organisation to help ensure our services operate safely, efficiently and effectively. This role supports 24/7 operation and involves and rotating 12-hour roster including morning, afternoon and overnight shifts.

Key responsibilities will include:

• Coordinate RFDS SA/NT assets and resources to support safe, efficient and responsive operations.
• Communicate with internal and external stakeholders, including contract partners, healthcare professionals and relevant agencies, to support the delivery of high-quality patient care.
• Liaise with hospitals, remote clinics, stations and other remote locations to coordinate patient readiness and support timely transfers.
• Coordinate road ambulance resources and aircraft refueling requirements to support patient transfers and operational readiness.
• Provide advice on asset and crew availability and assist in determining the most appropriate use of available resources.
• Monitor and manage ground-to-aircraft radio communications in support of safe and effective operations.
• Accurately record and maintain operational activity and information within relevant systems and databases.
• Contribute to quality assurance and continuous improvement activities across the Operations Coordination Centre.

About You

You are a highly organised and adaptable professional who enjoys working in a fast-paced operational environment. You can confidently manage competing priorities, make sound decisions and communicate effectively with a diverse range of people. You understand the importance of accuracy, collaboration and responsive service when coordinating operational activities.

To be successful, you will bring:

• The ability to work effectively both independently and collaboratively within a multidisciplinary team environment.
• Excellent organisational and problem-solving skills, with the ability to prioritise competing demands with minimal supervision.
• High-level verbal and written communication skills and the ability to communicate professionally with a range of stakeholders.
• Sound judgement and well-developed decision-making capabilities.
• Strong administrative and record management skills, with excellent accuracy and attention to detail.
• Highly developed customer service skills and a professional, customer-focused approach.
• The ability to develop and maintain effective working relationships with diverse internal and external stakeholders.
• Strong computer literacy and proficiency across relevant software applications and systems.
• Formal qualifications and/or demonstrated experience in communications, coordination, logistics or a related operational discipline will be highly regarded

Our Benefits

As part of our team, you will be supported to achieve your best while contributing to meaningful work that makes a real difference.

We offer:

• Generous salary packaging options (up to $15,899 + $2,650 meal & entertainment)
• Competitive remuneration
• Flexible work arrangements
• Employee Assistance Program
• Reward and recognition programs
• Learning and development opportunities
• Comprehensive onboarding program

The Royal Flying Doctor Service is an equal opportunity employer that fosters a positive culture and offers a diverse, safe and supportive work environment. Aboriginal and Torres Strait Islander Applicants are encouraged to apply.